Why does Microsoft support does not answer my emails?

[Microsoft Windows]

Okay, I know that you don't have time to hear about my whole situation so here is part of it. I have messaged Microsoft Rewards because I have not received my cashback from the retail store Temu due to an ad blocker that is inactive. I sent support request where it asked for additional information sent through email. I sent an email back with that information. Nobody ever answered, I continued to send another support request asking about the issue. This is exactly what the next person said, "After reviewing your concern, we have identified a duplicate main Service Request -Support # To streaml

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