Why does changing keyboard layout doesn't work anymore?

[Michelle Annabel]

I just bought a new laptop online and i got a japanese keyboard. When i click shift+2, @ appears. but in the little pictures on my keyboard shows the mark ". And when i click shift+; , : apears. and in my keyboard shows the + mark. and a lot more keys shows not the right mark. Its basically typing the wrong characters. I tried changing my keyboard layout but it doesnt work, and it still shows the wrong characters. do i change my keyboard keys or can i fix it in another way? sorry for my broken english.

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