Why can't I use my old account or just use a different account on Windows?

[Windows 10]

My Microsoft account was hacked years ago, requested help twice, never got a reply. Then I figured out the hacker left my phone number as a recovery method recently as I was booting up a PC I just bought. Finally, after years, I regained access and changed my password. Now because of "suspicious activity" not only am I locked out from using anything but his recovery email, but for some reason it won't let me log into any other account. It just loops around to the log in screen for no clear reason. And their help hotline was a very frustrating experience to say the least. Very unhelpful. Thinki

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