Why can't I press the power button when I press CTRL+ALT+DEL?

  • Thread starter Thread starter minty_690
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minty_690

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So first of all, right after I sign in it brings me to a black screen. I saw a video telling me to press CTRL+ALT+DEL and and hold the shift key while I press the power button and press restart, but I can't press the power button. The power button doesn't get pressed, and I guess you could say the screen "refreshes" after I press it. I don't know how to fix this and need help.Thanks

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