Why can't I change my primary alias for my account?

[Jamie Keil]

I am no longer with bell so I no longer have access to my primary email account. I tried to change it but there is no option to change the primary but underneath the primary email address it says "Your organization's policies prevent you from changing your primary alias". Bell says this is a Microsoft problem and can't be fixed on their end. Is there a way to get this fixed?* Moved from Community Center

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