Why can't I add family members to my 365 account?

  • Thread starter Thread starter M. A. Anderson Associates
  • Start date Start date
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M. A. Anderson Associates

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I have attempted to add members to my family on Microsoft 365. I am getting an error message that the emails I enter to add to the family are not active accounts. This is creating issues for the business as the employees can not access our OneDrive. Any help would be appreciated.

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