why am i suddenly unable to scale down a print job in windows 11

  • Thread starter Thread starter Anjela Santos
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Anjela Santos

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Hello,The problem occurs no matter where I'm printing from (eBay labels, PDF doc, Google doc, print from within File Explorer, etc).In the print dialog pop-up box, (where you can see the print preview), along the left sideyou can scroll down to "Scale (%)". As soon as I choose any percentage less than 100%,the print preview disappears -- shows a blank white page -- and if I then print, it prints nothing.I have reset (deleted and reinstalled) my printer, checked that updates and drivers are up to date.I am running MS Windows 11 Version 22H2 (os build 22621.2426.Thanks in advance for any input y

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