whiteboard.microsoft.com gives error AADSTS50020: User account *** from identity provider 'live.com' does not exist.

  • Thread starter Thread starter JesúsIC
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JesúsIC

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When trying to log into whiteboard.microsoft.com I get the following error:

Sorry, but we’re having trouble with signing you in.

AADSTS50020: User account *** Email address is removed for privacy ***' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '95de633a-083e-42f5-b444-a4295d8e9314'(Microsoft Whiteboard Services) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account




I can successfully log into Whiteboard from Windows using my Surface Book 2, so why can't I log into the website?







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