When I enter my personal e-mail address, I get a reply 'You cannot add a work or school e-mail address to a personal account'

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PJCIA

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The e-mail address that I use to sign in to my Microsoft account was work-related. It is eliminated/terminated. I want to change it to using my personal e-mail address. When I enter this personal e-mail address, I get a reply 'You cannot add a work or school e-mail address to a personal account' Very strange, because the e-mail address that I want to use is personal. what to do ? I even get this message when I want to create a new Microsoft account. Thanks for your help. PJC.

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