M
MaMohammed
Guest
About two weeks ago, my system started getting random BSODs with different error messages. They increased in frequency until i couldn't boot into windows any more.
So, I cleaned the SSD and installed a new windows10.
after about a day a BSOD with the WHEA_UNCORRECTABLE_ERROR message started appearing again. No other error codes though.
I want to know what exactly is causing this BSOD so I can try to fix it.
I installed 'WinDbg Preview' to view the memory dumb file and this is what it showed me:
Microsoft (R) Windows Debugger Version 10.0.20153.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 18362 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Edition build lab: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff803`2fa00000 PsLoadedModuleList = 0xfffff803`2fe461b0
Debug session time: Tue Oct 20 11:24:10.422 2020 (UTC + 2:00)
System Uptime: 1 days 3:01:15.928
Loading Kernel Symbols
...............................................................
................................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
...............................................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff803`2fbc2ce0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffc181`d2c8cb60=0000000000000124
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon. Try !errrec Address of the WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff9c0ebaede028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 5171
Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on MAA
Key : Analysis.DebugData
Value: CreateObject
Key : Analysis.DebugModel
Value: CreateObject
Key : Analysis.Elapsed.mSec
Value: 5195
Key : Analysis.Memory.CommitPeak.Mb
Value: 79
Key : Analysis.System
Value: CreateObject
Key : WER.OS.Branch
Value: 19h1_release
Key : WER.OS.Timestamp
Value: 2019-03-18T12:02:00Z
Key : WER.OS.Version
Value: 10.0.18362.1
Key : WHEA.MCiStatus.Code
Value: 0xbe00000000800400
Key : WHEA.MCiStatus.McaError
Value: 0x0400
Key : WHEA.MCiStatus.ModelError
Value: 0x0080
Key : WHEA.MCiStatus.Reserved
Value: 0x00000000
ADDITIONAL_XML: 1
OS_BUILD_LAYERS: 1
BUGCHECK_CODE: 124
BUGCHECK_P1: 0
BUGCHECK_P2: ffff9c0ebaede028
BUGCHECK_P3: be000000
BUGCHECK_P4: 800400
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
PROCESS_NAME: System
STACK_TEXT:
ffffc181`d2c8cb58 fffff803`304fd188 : 00000000`00000124 00000000`00000000 ffff9c0e`baede028 00000000`be000000 : nt!KeBugCheckEx
ffffc181`d2c8cb60 fffff803`31981920 : ffff9c0e`a1e433a0 00000000`00000000 ffff9c0e`baede028 00000000`00000000 : hal!HalBugCheckSystem+0xd8
ffffc181`d2c8cba0 fffff803`2fd40192 : ffff9c0e`a1e433a0 ffffc181`d2c8cc29 00000000`00000000 ffff9c0e`baede028 : PSHED!PshedBugCheckSystem+0x10
ffffc181`d2c8cbd0 fffff803`304feae6 : ffffc181`d2c8ccf0 00000000`00000002 ffff9c0e`a1e433f0 ffff9c0e`a1e433a0 : nt!WheaReportHwError+0x382
ffffc181`d2c8cc90 fffff803`304fef7a : 00000000`00000010 ffff9c0e`a1e433f0 ffffc181`d2c8ce48 ffffc181`d2c8d090 : hal!HalpMcaReportError+0x72
ffffc181`d2c8cdf0 fffff803`304fee54 : ffff9c0e`a1ae6660 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xf2
ffffc181`d2c8ce40 fffff803`304ff0c0 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe0
ffffc181`d2c8ce80 fffff803`304fe168 : 00000000`00000000 ffffc181`d2c8d110 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4
ffffc181`d2c8ceb0 fffff803`304ff347 : ffff9c0e`a1ae6660 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5c
ffffc181`d2c8cee0 fffff803`2fca4410 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37
ffffc181`d2c8cf10 fffff803`2fbd1cfa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x10
ffffc181`d2c8cf40 fffff803`2fbd19af : ffffc181`00000000 fffff803`2fbd18ec ffffc181`d2d22180 00000000`00000000 : nt!KxMcheckAbort+0x7a
ffffc181`d2c8d080 fffff803`4d78138f : fffff803`4d781424 00000000`00000000 000000e2`805fb72c ffffc181`d2c80180 : nt!KiMcheckAbort+0x26f
ffff9a8c`3723f6a8 fffff803`4d781424 : 00000000`00000000 000000e2`805fb72c ffffc181`d2c80180 00000000`00000000 : intelppm!MWaitIdle+0x1f
ffff9a8c`3723f6b0 fffff803`2fa290dc : 00000000`00000000 000093ad`000000a6 ffff9c0e`be281000 00000000`000000b7 : intelppm!AcpiCStateIdleExecute+0x24
ffff9a8c`3723f6e0 fffff803`2fa2882e : 00000000`00000003 00000000`00000002 ffff9c0e`be2810f0 00000000`00000008 : nt!PpmIdleExecuteTransition+0x70c
ffff9a8c`3723fa00 fffff803`2fbc67d4 : ffffffff`00000000 ffffc181`d2c80180 ffff9c0e`c19cc080 00000000`00000540 : nt!PoIdle+0x36e
ffff9a8c`3723fb60 00000000`00000000 : ffff9a8c`37240000 ffff9a8c`37239000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x44
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel.sys
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0x124_0_GenuineIntel_BANK0_MSCOD0080_MCACOD0400_AR_PCC_UC_IMAGE_GenuineIntel.sys
OS_VERSION: 10.0.18362.1
BUILDLAB_STR: 19h1_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {9dc4f352-e3f2-6dfb-5a14-91b9377af595}
Followup: MachineOwner
---------
Continue reading...
So, I cleaned the SSD and installed a new windows10.
after about a day a BSOD with the WHEA_UNCORRECTABLE_ERROR message started appearing again. No other error codes though.
I want to know what exactly is causing this BSOD so I can try to fix it.
I installed 'WinDbg Preview' to view the memory dumb file and this is what it showed me:
Microsoft (R) Windows Debugger Version 10.0.20153.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 18362 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Edition build lab: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff803`2fa00000 PsLoadedModuleList = 0xfffff803`2fe461b0
Debug session time: Tue Oct 20 11:24:10.422 2020 (UTC + 2:00)
System Uptime: 1 days 3:01:15.928
Loading Kernel Symbols
...............................................................
................................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
...............................................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff803`2fbc2ce0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffc181`d2c8cb60=0000000000000124
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon. Try !errrec Address of the WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff9c0ebaede028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 5171
Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on MAA
Key : Analysis.DebugData
Value: CreateObject
Key : Analysis.DebugModel
Value: CreateObject
Key : Analysis.Elapsed.mSec
Value: 5195
Key : Analysis.Memory.CommitPeak.Mb
Value: 79
Key : Analysis.System
Value: CreateObject
Key : WER.OS.Branch
Value: 19h1_release
Key : WER.OS.Timestamp
Value: 2019-03-18T12:02:00Z
Key : WER.OS.Version
Value: 10.0.18362.1
Key : WHEA.MCiStatus.Code
Value: 0xbe00000000800400
Key : WHEA.MCiStatus.McaError
Value: 0x0400
Key : WHEA.MCiStatus.ModelError
Value: 0x0080
Key : WHEA.MCiStatus.Reserved
Value: 0x00000000
ADDITIONAL_XML: 1
OS_BUILD_LAYERS: 1
BUGCHECK_CODE: 124
BUGCHECK_P1: 0
BUGCHECK_P2: ffff9c0ebaede028
BUGCHECK_P3: be000000
BUGCHECK_P4: 800400
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
PROCESS_NAME: System
STACK_TEXT:
ffffc181`d2c8cb58 fffff803`304fd188 : 00000000`00000124 00000000`00000000 ffff9c0e`baede028 00000000`be000000 : nt!KeBugCheckEx
ffffc181`d2c8cb60 fffff803`31981920 : ffff9c0e`a1e433a0 00000000`00000000 ffff9c0e`baede028 00000000`00000000 : hal!HalBugCheckSystem+0xd8
ffffc181`d2c8cba0 fffff803`2fd40192 : ffff9c0e`a1e433a0 ffffc181`d2c8cc29 00000000`00000000 ffff9c0e`baede028 : PSHED!PshedBugCheckSystem+0x10
ffffc181`d2c8cbd0 fffff803`304feae6 : ffffc181`d2c8ccf0 00000000`00000002 ffff9c0e`a1e433f0 ffff9c0e`a1e433a0 : nt!WheaReportHwError+0x382
ffffc181`d2c8cc90 fffff803`304fef7a : 00000000`00000010 ffff9c0e`a1e433f0 ffffc181`d2c8ce48 ffffc181`d2c8d090 : hal!HalpMcaReportError+0x72
ffffc181`d2c8cdf0 fffff803`304fee54 : ffff9c0e`a1ae6660 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xf2
ffffc181`d2c8ce40 fffff803`304ff0c0 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe0
ffffc181`d2c8ce80 fffff803`304fe168 : 00000000`00000000 ffffc181`d2c8d110 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4
ffffc181`d2c8ceb0 fffff803`304ff347 : ffff9c0e`a1ae6660 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5c
ffffc181`d2c8cee0 fffff803`2fca4410 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37
ffffc181`d2c8cf10 fffff803`2fbd1cfa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x10
ffffc181`d2c8cf40 fffff803`2fbd19af : ffffc181`00000000 fffff803`2fbd18ec ffffc181`d2d22180 00000000`00000000 : nt!KxMcheckAbort+0x7a
ffffc181`d2c8d080 fffff803`4d78138f : fffff803`4d781424 00000000`00000000 000000e2`805fb72c ffffc181`d2c80180 : nt!KiMcheckAbort+0x26f
ffff9a8c`3723f6a8 fffff803`4d781424 : 00000000`00000000 000000e2`805fb72c ffffc181`d2c80180 00000000`00000000 : intelppm!MWaitIdle+0x1f
ffff9a8c`3723f6b0 fffff803`2fa290dc : 00000000`00000000 000093ad`000000a6 ffff9c0e`be281000 00000000`000000b7 : intelppm!AcpiCStateIdleExecute+0x24
ffff9a8c`3723f6e0 fffff803`2fa2882e : 00000000`00000003 00000000`00000002 ffff9c0e`be2810f0 00000000`00000008 : nt!PpmIdleExecuteTransition+0x70c
ffff9a8c`3723fa00 fffff803`2fbc67d4 : ffffffff`00000000 ffffc181`d2c80180 ffff9c0e`c19cc080 00000000`00000540 : nt!PoIdle+0x36e
ffff9a8c`3723fb60 00000000`00000000 : ffff9a8c`37240000 ffff9a8c`37239000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x44
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel.sys
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0x124_0_GenuineIntel_BANK0_MSCOD0080_MCACOD0400_AR_PCC_UC_IMAGE_GenuineIntel.sys
OS_VERSION: 10.0.18362.1
BUILDLAB_STR: 19h1_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {9dc4f352-e3f2-6dfb-5a14-91b9377af595}
Followup: MachineOwner
---------
Continue reading...