Weird office 2003 errors, freezes up garbled screen.

[jbritz22]

Hey there,



I have a co-worker that is experiencing some issues with her office 2003.

Every so often, out of nowhere, she could be doing anything, working on a

word document, or working in power point (those are the two programs the

freeze happens most) the computer freezes. She does nothing to trigger this,

and after it freezes the screen displays this junk:



http://img24.imageshack.us/img24/8636/capfreeze009.jpg



Any help is appreciated.



I checked the event viewer, nothing there, when the computer freezes it goes

completely unresponsive and I cannot do anything without restarting it!

 

[Steve Rindsberg]

In article , Jbritz22 wrote:

> Hey there,

>

> I have a co-worker that is experiencing some issues with her office 2003.

> Every so often, out of nowhere, she could be doing anything, working on a

> word document, or working in power point (those are the two programs the

> freeze happens most) the computer freezes. She does nothing to trigger this,

> and after it freezes the screen displays this junk:

>

> http://img24.imageshack.us/img24/8636/capfreeze009.jpg

>

> Any help is appreciated.

>

> I checked the event viewer, nothing there, when the computer freezes it goes

> completely unresponsive and I cannot do anything without restarting it!



By junk, you mean the colored dots more or less in center of screen, right?



It looks/smells/sounds like a video driver problem.



Try this:



How to set graphics hardware acceleration back

http://www.pptfaq.com/FAQ00129.htm



Also, check to see if there are updated drivers on the video card manufacturer's

web site.

 

[Peter Foldes]

Run these two free tools and see if it will help



Have her do the following:



Download, install, run, update and perform a full scan (separately) with the

following two applications (freeware versions are the ones to use for this):



SuperAntiSpyware

http://www.superantispyware.com/



MalwareBytes

http://www.malwarebytes.com/





--

Peter



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"jbritz22" wrote in message

newsBF3B360-D8D4-4476-9AD4-3E83660C5EB2@microsoft.com...

> Hey there,

>

> I have a co-worker that is experiencing some issues with her office 2003.

> Every so often, out of nowhere, she could be doing anything, working on a

> word document, or working in power point (those are the two programs the

> freeze happens most) the computer freezes. She does nothing to trigger this,

> and after it freezes the screen displays this junk:

>

> http://img24.imageshack.us/img24/8636/capfreeze009.jpg

>

> Any help is appreciated.

>

> I checked the event viewer, nothing there, when the computer freezes it goes

> completely unresponsive and I cannot do anything without restarting it!