Weird characters in one specific sender for 1 of my users.

[Nicholas Rhoades]

My user is getting strange arrow characters in the signature of one of our clients. Other users from this client do not have this issue for her. I have tried changing the Unicode, repairing office, and trying outlook.exe /cleanviews with no luck. I can't find much about an issue like this since its so specific besides changing Unicode. When she signs into the OWA the signature is completely fine, as well, when she forwards the emails (or I receive them from this client user myself) the signature is completely normal. I created her a new profile in Outlook and the issue persisted. The only thing I have not done yet is uninstall her current 2016 product and install the ProPlus 2019 version we're slowly moving to. I plan on doing this eventually but she's been very busy lately so Repairing and the other troubleshooting was really all I could do right now.


Anyone have any thoughts on this?

I appreciate the help.


Apparently I can't post the screenshot she sent me..................... so I uploaded it as my avatar. I guess I will try posting the image later.

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