volume not working on windows 11

[Microsoft Windows]

hello! i am new to using computers so this may just be a me issue, but ive noticed since yesterday my laptop randomly turned off, logged me out of all my accounts and since i got back in my volume is permanently muted and wont let me turn it up, when i try the volume bar is a dark grey rather then the white/purple it usually is and i cannot interact with it, i have tried messing with my settings several times, powering down my laptop, connecting other devices, troubleshooting etc but nothing seems to work, when i tried using apps like spotify it says that the songs arent available to play on m

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