Virus on Windows 10 Operating System after a Link in an email Automatically Downloaded

  • Thread starter Thread starter DaffyDuckKangaroo
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DaffyDuckKangaroo

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Hello,

A trusted friend inadvertently sent me a virus in an email link. The second I pressed the linked it downloaded, which, I know, is not supposed to happen, and it also did not "ask" for an anti-virus scan. I watched my screen carefully, and a few minutes later it slowed down tremendously, and then I saw that the URL of my Google browser, after I had pressed Google, changed from www.Google.com to www.BGoogle.com, which, of course, meant that the hackers wanted to direct my searches to their own sites.


I immediately did a full factory restore -- everything -- on my Windows 10 operating system twice, and then changed all my passwords, and then ran Windows Defender along with Malwarebytes. Here's the problem: my friend refuses to clean her own laptop and iPhone -- she sent all her friends the link from her phone -- because she thinks the link, which was of a video made especially for her, came from a reputable institution and because her iPhone was NOT affected. The video was of her own performance in a well-known neighborhood playhouse, so, perhaps, I'm thinking, she doesn't want to antagonize the senders by reporting a virus and having to ask for another video.


I implored her to do a factory restore on her laptop and reset her phone, or at least to "clean" the link itself -- though I, myself, am not sure how to clean a virus off a link. She refused, again, to do anything. So here's my question: is it dangerous for her to keep her AOL email on her phone, which carries that viral link, even if she doesn't send it out anymore, and is it dangerous for me to exchange any emails wit her -- again, she almost always uses her iPhone, never her own laptop, which is an Apple, too.


Are there any other dangers involved in her keeping that link? I'd like to persuade her to do something -- anything -- about it, but I don't have the knowledge to convince her.


She also won't tell anyone else that the link contained a virus -- which it definitely did -- because she thinks I may be wrong.

Thank you,

Daffy D

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