Virus has locked my laptop/cant access, asking for security code and to call a toll free #...

  • Thread starter Thread starter Elizabeth mhdz
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Elizabeth mhdz

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Hi there,



I always let my kiddo use my computer to play roblox, i always tend to monitor the sites he visits and roblox is a very well known child safe game platform.

I let him play and left him with the laptop at home with grandma while i did some last minute back to school shopping.

Well i regret it now because he seems to have clicked downloaded a game that clearly was just malware/virus and now my computer is ruined!!! I need some help, i dont know what to do, i was able to access fine a few hours ago but the laptop kept on adding weird/unknown applications, kept on giving me a ton of adds and now its locked. Its asking me for a password and wants me to call a toll free # for assistance.

What can i do myself to get rid of it??

It was the worst idea trusting my 11 yr old with it.

I use my laptop for everything and taking it to a technician is out of question.

The laptop runs windows 10.

At this point i am beyond frustraded with this.

Thanks.

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