View Bitlocker Keys stuck in loading cycle; can't view the key

[Kimi LeGaye]

My external hard drive randomly prompted for a Bitlocker key so I followed the steps ending up at My Account . There, under the device list, are the [Disable Lost Device] and [View Bitlocker Keys] buttons. However, when I click on [View Bitlocker Keys] button it opens up a side panel within the browser which a loading circle that just spins and spins. I badly need to recover the data that is on the hard drive, but having never set up a bitlocker key, I've never had a chance to view or write it down. I never asked for a bitlocker password and now it's

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