Very quiet sound of the headphones

[Windows 10]

I recently bought headphones Razer Blackshark v2x and after buying them I realized that the sound from the microphone is very quiet, to hear me you have to shout, I reinstalled the drivers from the official site Gigabyte but it did not help, uninstalled surround 7.1 and other software from Razer but this also did not give any result, some say that it may be a matter of mute button on the headphones and need to disassemble and solder them, but I do not want to do this What else can I do? B450m ds3h v1Blackshark v2x

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