C
Chuck Inclema
Guest
My laptop was originally a Windows 8.1 laptop which was upgraded to Windows 10. Originally the laptop was setup using a Microsoft Live Acocunt(Personal Account) and a password was created. The problem I'm having is I can't change my password on the laptop. I can change my password in my Microsoft Account, but it doesn't change on the laptop. It acts as though the user profile is confused if it is a local account or a microsoft account.
When I try to change the password in Computer Management | Local Users and Groups, Change Password, I get The system is not authoritative for the specific account and therefore cannot complete the operation. Then I go into the Windows 10 user interface |Change Settings, It states that I can "Manage my Microsoft Account or Sign in with a local account instead." When I go into Sign-in options, I can go to change account password, but it takes me to Microsoft account password change. So I try to change the password anywhere it requests, but nothing seems to relate to the actual password that I have to type in when I login to the laptop.
In Summary, I login to the computer with password AAA. I changed my Microsoft(Personal Account) password BBB muliple times and rebooted the computer, but still have to use password AAA to login.
That is why the laptop seems to be confused about local account/Microsoft account. The account is an Administrator account in Computer Management. Everything acts like a local account, but I can't change the password like I would if it were a local account. I can see my computer in the office.com account information so it is linked to the Personal Account.
I do have a work account in Office365 with the same email address, but nothing points to that account and that password changes regularly as well, but is not linked to the laptop login password. So I'm focusing more on the Personal Microsoft Account/Local Account where the problem lies.
Continue reading...
When I try to change the password in Computer Management | Local Users and Groups, Change Password, I get The system is not authoritative for the specific account and therefore cannot complete the operation. Then I go into the Windows 10 user interface |Change Settings, It states that I can "Manage my Microsoft Account or Sign in with a local account instead." When I go into Sign-in options, I can go to change account password, but it takes me to Microsoft account password change. So I try to change the password anywhere it requests, but nothing seems to relate to the actual password that I have to type in when I login to the laptop.
In Summary, I login to the computer with password AAA. I changed my Microsoft(Personal Account) password BBB muliple times and rebooted the computer, but still have to use password AAA to login.
That is why the laptop seems to be confused about local account/Microsoft account. The account is an Administrator account in Computer Management. Everything acts like a local account, but I can't change the password like I would if it were a local account. I can see my computer in the office.com account information so it is linked to the Personal Account.
I do have a work account in Office365 with the same email address, but nothing points to that account and that password changes regularly as well, but is not linked to the laptop login password. So I'm focusing more on the Personal Microsoft Account/Local Account where the problem lies.
Continue reading...