USB driver issue?

[GaryGraziano]

I just purchased a 16 TB external SSD to archive videos and music from my Win 11 Pro laptop. It was described as USB 3.1 with backward compatibility, suitable for Windows O/S. Windows recognized it when I plugged it in, but then loses touch with it as soon as I try to do anything substantive with it. I tried a Macrium Reflect backup, and that claimed the destination drive didn't exist. I tried copying files using File Explorer, and it fails after partially copying. I looked at the drive in control panel and device manager, it they say they're missing a device driver. This is all happenin

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