USB Device Not Migrated Due to Partial Or Ambiguous Match

[ofdouglas]

Hello,

I have a USB camera which suddenly stopped working with my Windows 10 desktop, after several months of working just fine. The camera now shows up in Device Manager as "Unknown USB Device (Device Descriptor Request Failed)". I think a recent Windows Update might be to blame, since I have not installed / uninstalled any applications, drivers, or made any other changes to my system recently, aside from letting Windows Update run.

Here is the event log from device manager:


2/13/2021 4:18:43 PM - Device not migrated



Device USB\VID_0000&PID_0002\5&1e7d8db7&0&9 was not migrated due to partial or ambiguous match.



Last Device Instance Id: USB\VID_05AF&PID_8277\5&1e7d8db7&0&9

Class Guid: {36fc9e60-c465-11cf-8056-444553540000}

Location Path: ACPI(_SB_)#ACPI(PCI0)#ACPI(XHC_)#ACPI(RHUB)#ACPI(HS09)

Migration Rank: 0xF000FFFFFFFF0020

Present: false

Status: 0xC0000719



2/13/2021 4:18:43 PM - Device configured (usb .inf)



Device USB\VID_0000&PID_0002\5&1e7d8db7&0&9 was configured.



Driver Name: usb.inf

Class Guid: {36fc9e60-c465-11cf-8056-444553540000}

Driver Date: 06/21/2006

Driver Version: 10.0.19041.488

Driver Provider: Microsoft

Driver Section: BADDEVICE.Dev.NT

Driver Rank: 0xFF0000

Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE

Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000

Device Updated: false

Parent Device: USB\ROOT_HUB30\4&186df573&0&0



2/13/2021 4:18:44 PM - Device not started



Device USB\VID_0000&PID_0002\5&1e7d8db7&0&9 had a problem starting.



Driver Name: usb.inf

Class Guid: {36fc9e60-c465-11cf-8056-444553540000}

Service:

Lower Filters:

Upper Filters:

Problem: 0x2B

Problem Status: 0x0


Here are the troubleshooting steps that I have already attempted:

• "Update Driver" in Device Manager -- Windows thinks the current driver (10.0.19041.488, date 6/21/2006) is already up to date.
• "Roll Back Driver" in Device Manager -- This option is unavailable, the button is disabled.
• "Disable" in Device Manager, then reboot -- No effect.
• "Uninstall Device" in Device Manager, then reboot -- No effect.
• Move the device to a different USB port -- No effect. I tested several ports which are still working with other devices.
• Uninstall update KB4601319 (installed 2/13/2021) -- No effect.
• Uninstall update KB4601050 (installed 2/11/2021) -- No effect.
• Uninstall update KB4592438 (installed 2/14/2021) -- Windows won't let me uninstall this update.

Beyond the updates mentioned above, the next most recent update was 1/14/2021, too long ago to be a potential culprit. I used the camera on the morning of 2/21/2021 with no issues.


Can anyone recommend any further troubleshooting steps? Thanks.

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