Upgrade from 2003 to 2007

[Kay]

After installation, I got an error trying to open Outlook that said I should

reinstall. When I tried from Add/Remove Programs, it says, "The language of

this installation package is not supported by your system," whether I choose

Change or Remove.



I reinserted by 2003 CD and tried to Repair/Reinstall. It said it was

successful, but did not restore any of the 2003 programs nor did it remove

any of the 2007, nor did it fix Outlook.



I reinserted the 2007 CD and tried to reinstall. It says "Locate your

earlier version of Microsoft Office" and asks me to browse for the location.

I chose the folder in my Program files called Office11, but it says, "The

path you have chosen does not point at a qualifying upgradable product..."



Is there a specific folder that I need to point it to as the prior version?

or is the prior version now gone since the 2003 apparently will not overwrite

the 2007.



Also, it removed the 2003 versions of Word, Excel and Powerpoint, which I

told it to keep.



Thanks

 

[LVTravel]

"Kay" wrote in message

news:04B16CAB-7B04-432B-8341-4C1D57E9E881@microsoft.com...

> After installation, I got an error trying to open Outlook that said I

> should

> reinstall. When I tried from Add/Remove Programs, it says, "The language

> of

> this installation package is not supported by your system," whether I

> choose

> Change or Remove.

>

> I reinserted by 2003 CD and tried to Repair/Reinstall. It said it was

> successful, but did not restore any of the 2003 programs nor did it remove

> any of the 2007, nor did it fix Outlook.

>

> I reinserted the 2007 CD and tried to reinstall. It says "Locate your

> earlier version of Microsoft Office" and asks me to browse for the

> location.

> I chose the folder in my Program files called Office11, but it says, "The

> path you have chosen does not point at a qualifying upgradable product..."

>

> Is there a specific folder that I need to point it to as the prior

> version?

> or is the prior version now gone since the 2003 apparently will not

> overwrite

> the 2007.

>

> Also, it removed the 2003 versions of Word, Excel and Powerpoint, which I

> told it to keep.

>

> Thanks



You probably did not use the custom installation which caused an overwrite

of 2003 and when you tried to repair 2003 corrupted the installation. Try

the repair/reinstall of 2007 again but when it asks for a qualifying product

insert the 2003 CD in the drive and point to it. The install should proceed

OK then. If not you need to go to the next step.



Uninstall all (both versions) then use the Microsoft installer cleanup

utility (Google for it) and if you want both versions install Office 2003

and totally update it. Once that is done then install Office 2007 using the

custom installation.