Re: Updates download, but fail to install and give only general er
What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?
Has a Norton or McAfee application ever been installed on the machine?
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s). If you disable a third-party firewall, do NOT
connect to the internet without having the Windows Firewall enabled!
=======================
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602
You cannot install some updates or programs
http://support.microsoft.com/kb/822798
=> Check WindowsUpdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093
=> Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to
http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.
=============================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary.
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
bduddy wrote:
> Thank you for your assistance. The linked article does match the symptoms
> I
> am experiencing, including the fact that the updates I attempt to install
> do
> not appear in my history. However, I tried both listed methods for fixing
> the problem, and neither has worked; all updates still fail at the
> initialization of installing.
>
> "PA Bear [MS MVP]" wrote:
>> CrystalBall© sez...
>>
>> Updates are not installed successfully from Windows Update, from
>> Microsoft
>> Update, or by using Automatic Updates after you repair a Windows XP
>> installation:
>> http://support.microsoft.com/kb/943144
>>
>> NB: Also applies to clean installs, upgrade installs, and Recovery
>> installs.
>>
>> bduddy wrote:
>>> This is the same person... just saying that I am using Windows XP with
>>> SP3,
>>> which I was able to install using a manual method; I encountered the
>>> same
>>> error when attempting to install in through Windows Update.
<paste>
> I am attempting to download several updates, including the final version
> of
> IE 7 and Windows Media Player 11. I have downloaded these updates and some
> others, but whenever I attempt to download these updates or any
> combination,
> the installation fails before finishing the initialization step. The only
> error message given is "A problem on your computer is preventing the
> updates
> from being installed"; there is a link to a help page which tells me to
> switch to an administrator account, but I have attempted to install the
> updates from two different administrator accounts with the same results.
>
> I have attempted to send a problem report, but the provided link leads to
> "http://support.microsoft.com/ph/6527#tab0", which appears to contain
> mostly
> problems from Windows 98 and does not include any information on how to
> contact Microsoft. I would attempt to provide more information, but as I
> said, I am only being given the most general of error messages, so I don't
> know what else to provide.
</paste>