Update XP kb977165

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R_W_B

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Hello, my automatic updates keeps saying I need to download and install

the Security Update XP kb977165. Problem is that I have clicked OK

and it has download and also installed this update now 6 times on my

laptop running XP sp3 and after each time it still says the same update

needs downloading. Been getting updates for years now with no issue ?

Is anybody else having this issue ?
 
[Crosspost to Windows Update newgroup]



See the "How to obtain help" section of

http://support.microsoft.com/kb/977165



For home users, no-charge support is available by calling 1-866-PCSAFETY

(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in

Canada or by contacting your local Microsoft subsidiary. There is no-charge

for support calls that are associated with security updates. When you call,

clearly state that your problem is related to a Security Update and cite the

update's KB number (e.g., KB977165).



Or you can...



Start a free Windows Update support incident request:

https://support.microsoft.com/oas/default.aspx?gprid=6527



The Consumer Security Support home page & Microsoft Update Solution Center

also offer support options

https://consumersecuritysupport.microsoft.com/

http://support.microsoft.com/ph/6527#tab3



For more information about how to contact your local Microsoft subsidiary

for security update support issues, visit the International Support Web

site: http://support.microsoft.com/common/international.aspx



For enterprise customers, support for security updates is available through

your usual support contacts.

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Client - since 2002







R_W_B wrote:

> Hello, my automatic updates keeps saying I need to download and install

> the Security Update XP kb977165. Problem is that I have clicked OK

> and it has download and also installed this update now 6 times on my

> laptop running XP sp3 and after each time it still says the same update

> needs downloading. Been getting updates for years now with no issue ?

> Is anybody else having this issue ?
 
Check out this page http://support.microsoft.com/kb/977165. It says



On certain Windows XP-based systems, this security update may be reoffered.

This problem occurs because certain binaries are in a "Not Signed" state. To

resolve this issue, follow the steps in the "Method 3: Rename the Catroot2

folder" section of the following article in the Microsoft Knowledge Base:

822798 (http://support.microsoft.com/kb/822798/ ) You cannot install some

updates or programs.



This is the information provided in 822798 for method 3

Method 3: Rename the Catroot2 folder

Rename the Catroot2 folder (Windows XP and Windows Server 2003 only), and

then try to install the program again.



Note Skip this method if the operating system is Windows 2000.



To rename the Catroot2 folder, follow these steps:

1.. Click Start, click Run, type cmd, and then click OK.

2.. At the command prompt, type the following commands, and then press

ENTER after each line:

net stop cryptsvc

ren %systemroot%\System32\Catroot2 oldcatroot2

net start cryptsvc

exit

3.. Remove all tmp*.cat files from the following folder:

%systemroot%\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}



If no files that start with tmp exist in this folder, do not remove any

other files. The .cat files in this folder are necessary for installing

hotfixes and service packs.

Important Do not rename the Catroot folder. The Catroot2 folder is

automatically recreated by Windows, but the Catroot folder is not recreated

if the Catroot folder is renamed.



Good luck,

Jim



"R_W_B" wrote in message

news:D8D3CAB6-D44B-4120-B2DD-7B8D52552E0C@microsoft.com...

> Hello, my automatic updates keeps saying I need to download and install

> the Security Update XP kb977165. Problem is that I have clicked OK

> and it has download and also installed this update now 6 times on my

> laptop running XP sp3 and after each time it still says the same update

> needs downloading. Been getting updates for years now with no issue ?

> Is anybody else having this issue ?

>
 
THANK you !



"Jim" wrote:



>

> Check out this page http://support.microsoft.com/kb/977165. It says

>

> On certain Windows XP-based systems, this security update may be reoffered.

> This problem occurs because certain binaries are in a "Not Signed" state. To

> resolve this issue, follow the steps in the "Method 3: Rename the Catroot2

> folder" section of the following article in the Microsoft Knowledge Base:

> 822798 (http://support.microsoft.com/kb/822798/ ) You cannot install some

> updates or programs.

>

> This is the information provided in 822798 for method 3

> Method 3: Rename the Catroot2 folder

> Rename the Catroot2 folder (Windows XP and Windows Server 2003 only), and

> then try to install the program again.

>

> Note Skip this method if the operating system is Windows 2000.

>

> To rename the Catroot2 folder, follow these steps:

> 1.. Click Start, click Run, type cmd, and then click OK.

> 2.. At the command prompt, type the following commands, and then press

> ENTER after each line:

> net stop cryptsvc

> ren %systemroot%\System32\Catroot2 oldcatroot2

> net start cryptsvc

> exit

> 3.. Remove all tmp*.cat files from the following folder:

> %systemroot%\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}

>

> If no files that start with tmp exist in this folder, do not remove any

> other files. The .cat files in this folder are necessary for installing

> hotfixes and service packs.

> Important Do not rename the Catroot folder. The Catroot2 folder is

> automatically recreated by Windows, but the Catroot folder is not recreated

> if the Catroot folder is renamed.

>

> Good luck,

> Jim

>

> "R_W_B" wrote in message

> news:D8D3CAB6-D44B-4120-B2DD-7B8D52552E0C@microsoft.com...

> > Hello, my automatic updates keeps saying I need to download and install

> > the Security Update XP kb977165. Problem is that I have clicked OK

> > and it has download and also installed this update now 6 times on my

> > laptop running XP sp3 and after each time it still says the same update

> > needs downloading. Been getting updates for years now with no issue ?

> > Is anybody else having this issue ?

> >

>

>

> .

>
 
Is it safe to install this months Security updates on my Windows XP Home and

Pro PC's?

Is there or has there been a new release of the troubled update?



"PA Bear [MS MVP]" wrote:



> [Crosspost to Windows Update newgroup]

>

> See the "How to obtain help" section of

> http://support.microsoft.com/kb/977165

>

> For home users, no-charge support is available by calling 1-866-PCSAFETY

> (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in

> Canada or by contacting your local Microsoft subsidiary. There is no-charge

> for support calls that are associated with security updates. When you call,

> clearly state that your problem is related to a Security Update and cite the

> update's KB number (e.g., KB977165).

>

> Or you can...

>

> Start a free Windows Update support incident request:

> https://support.microsoft.com/oas/default.aspx?gprid=6527

>

> The Consumer Security Support home page & Microsoft Update Solution Center

> also offer support options

> https://consumersecuritysupport.microsoft.com/

> http://support.microsoft.com/ph/6527#tab3

>

> For more information about how to contact your local Microsoft subsidiary

> for security update support issues, visit the International Support Web

> site: http://support.microsoft.com/common/international.aspx

>

> For enterprise customers, support for security updates is available through

> your usual support contacts.

> --

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Client - since 2002

>

>

>

> R_W_B wrote:

> > Hello, my automatic updates keeps saying I need to download and install

> > the Security Update XP kb977165. Problem is that I have clicked OK

> > and it has download and also installed this update now 6 times on my

> > laptop running XP sp3 and after each time it still says the same update

> > needs downloading. Been getting updates for years now with no issue ?

> > Is anybody else having this issue ?

>

> .

>
 
Jeffrey wrote:

> Is it safe to install this months Security updates on my Windows XP Home and

> Pro PC's?

> Is there or has there been a new release of the troubled update?



I updated one Pro and one Home with no problems. Be sure and disable

your anti virus' real time scanning before the install as well as using

Crap Cleaner (www.ccleaner.com) to clear all temporary files. I would

also set a restore point.



--

C
 
IF I WAS ANYONE... I WOULD NOT INSTALL ANY NEW WINDOWS XP UPDATES.. EVERYONE

I KNOW INCLUDING MYSELF HAS HAD A PROBLEM SINCE DOWNLOADING & INSTALLING THE

LATEST UPDATE.. OUR PROBLEM IS OUR COMPUTER WONT EVEN OPEN. IT TAKES US TO

THE "ENTER SAFE MODE, LAST KNOWN GOOD CONFIG. OR START NORMALLY" REGARDLESS

OF WHICH ONE YOU CHOOSE.. WINDOWS WONT OPEN.. ITS A NEVER ENDING SCREEN.. THE

UPDATE MESSES UP YOUR COMPUTER.. HENCE WHY RIGHT NOW I AM ON HOLD WITH

MICROSOFT:). IF YOU HAVE ANY ISSUES CALL THEM.. THATS WHAT IM DOING.. THEY

NEED TO KNOW HOW MANY PEOPLE ARE HAVING THIS PROBLEM.. THEIR UPDATE HAS

MESSED UP ALOT OF COMPUTERS.. SO FAR IVE LOST EVERYTHING..



"R_W_B" wrote:



> Hello, my automatic updates keeps saying I need to download and install

> the Security Update XP kb977165. Problem is that I have clicked OK

> and it has download and also installed this update now 6 times on my

> laptop running XP sp3 and after each time it still says the same update

> needs downloading. Been getting updates for years now with no issue ?

> Is anybody else having this issue ?

>
 
Calm down! No sense in screaming about it.

"ANGELKISSES420" wrote in message

news:3978E433-7CE2-43A9-80FF-53FB996A87FB@microsoft.com...

> IF I WAS ANYONE... I WOULD NOT INSTALL ANY NEW WINDOWS XP UPDATES..

> EVERYONE

> I KNOW INCLUDING MYSELF HAS HAD A PROBLEM SINCE DOWNLOADING & INSTALLING

> THE

> LATEST UPDATE.. OUR PROBLEM IS OUR COMPUTER WONT EVEN OPEN. IT TAKES US TO

> THE "ENTER SAFE MODE, LAST KNOWN GOOD CONFIG. OR START NORMALLY"

> REGARDLESS

> OF WHICH ONE YOU CHOOSE.. WINDOWS WONT OPEN.. ITS A NEVER ENDING SCREEN..

> THE

> UPDATE MESSES UP YOUR COMPUTER.. HENCE WHY RIGHT NOW I AM ON HOLD WITH

> MICROSOFT:). IF YOU HAVE ANY ISSUES CALL THEM.. THATS WHAT IM DOING..

> THEY

> NEED TO KNOW HOW MANY PEOPLE ARE HAVING THIS PROBLEM.. THEIR UPDATE HAS

> MESSED UP ALOT OF COMPUTERS.. SO FAR IVE LOST EVERYTHING..

>

> "R_W_B" wrote:

>

>> Hello, my automatic updates keeps saying I need to download and install

>> the Security Update XP kb977165. Problem is that I have clicked OK

>> and it has download and also installed this update now 6 times on my

>> laptop running XP sp3 and after each time it still says the same update

>> needs downloading. Been getting updates for years now with no issue ?

>> Is anybody else having this issue ?

>>
 
Inline:



Jeffrey wrote:

> Is it safe to install this months Security updates on my Windows XP Home and

> Pro PC's?



It installed fine with no toxic effects on numerous XP systems here,

including a few Dells.



Of course, YMMV. A recovery method has been posted by Kevin Hau of

Microsoft here that includes a link to a Fixit that mitigates the

vulnerability addressed by the update -



http://social.answers.microsoft.com.../thread/73cea559-ebbd-4274-96bc-e292b69f2fd1/



> Is there or has there been a new release of the troubled update?



Not yet. Stay tuned or run the Fixit and forget the update.





MowGreen

================

* -343-* FDNY

Never Forgotten

================



banthecheck.com

"Security updates should *never* have *non-security content* prechecked







> "PA Bear [MS MVP]" wrote:

>

>> [Crosspost to Windows Update newgroup]

>>

>> See the "How to obtain help" section of

>> http://support.microsoft.com/kb/977165

>>

>> For home users, no-charge support is available by calling 1-866-PCSAFETY

>> (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in

>> Canada or by contacting your local Microsoft subsidiary. There is no-charge

>> for support calls that are associated with security updates. When you call,

>> clearly state that your problem is related to a Security Update and cite the

>> update's KB number (e.g., KB977165).

>>

>> Or you can...

>>

>> Start a free Windows Update support incident request:

>> https://support.microsoft.com/oas/default.aspx?gprid=6527

>>

>> The Consumer Security Support home page& Microsoft Update Solution Center

>> also offer support options

>> https://consumersecuritysupport.microsoft.com/

>> http://support.microsoft.com/ph/6527#tab3

>>

>> For more information about how to contact your local Microsoft subsidiary

>> for security update support issues, visit the International Support Web

>> site: http://support.microsoft.com/common/international.aspx

>>

>> For enterprise customers, support for security updates is available through

>> your usual support contacts.

>> --

>> ~Robear Dyer (PA Bear)

>> MS MVP-IE, Mail, Security, Windows Client - since 2002

>>

>>

>>

>> R_W_B wrote:

>>> Hello, my automatic updates keeps saying I need to download and install

>>> the Security Update XP kb977165. Problem is that I have clicked OK

>>> and it has download and also installed this update now 6 times on my

>>> laptop running XP sp3 and after each time it still says the same update

>>> needs downloading. Been getting updates for years now with no issue ?

>>> Is anybody else having this issue ?

>>

>> .

>>
 
Did a complete download of all updates for both the laptop and PC both (Dells).

No problems so far.

Thanks



"MowGreen" wrote:



> Inline:

>

> Jeffrey wrote:

> > Is it safe to install this months Security updates on my Windows XP Home and

> > Pro PC's?

>

> It installed fine with no toxic effects on numerous XP systems here,

> including a few Dells.

>

> Of course, YMMV. A recovery method has been posted by Kevin Hau of

> Microsoft here that includes a link to a Fixit that mitigates the

> vulnerability addressed by the update -

>

> http://social.answers.microsoft.com.../thread/73cea559-ebbd-4274-96bc-e292b69f2fd1/

>

> > Is there or has there been a new release of the troubled update?

>

> Not yet. Stay tuned or run the Fixit and forget the update.

>

>

> MowGreen

> ================

> * -343-* FDNY

> Never Forgotten

> ================

>

> banthecheck.com

> "Security updates should *never* have *non-security content* prechecked

>

>

>

> > "PA Bear [MS MVP]" wrote:

> >

> >> [Crosspost to Windows Update newgroup]

> >>

> >> See the "How to obtain help" section of

> >> http://support.microsoft.com/kb/977165

> >>

> >> For home users, no-charge support is available by calling 1-866-PCSAFETY

> >> (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in

> >> Canada or by contacting your local Microsoft subsidiary. There is no-charge

> >> for support calls that are associated with security updates. When you call,

> >> clearly state that your problem is related to a Security Update and cite the

> >> update's KB number (e.g., KB977165).

> >>

> >> Or you can...

> >>

> >> Start a free Windows Update support incident request:

> >> https://support.microsoft.com/oas/default.aspx?gprid=6527

> >>

> >> The Consumer Security Support home page& Microsoft Update Solution Center

> >> also offer support options

> >> https://consumersecuritysupport.microsoft.com/

> >> http://support.microsoft.com/ph/6527#tab3

> >>

> >> For more information about how to contact your local Microsoft subsidiary

> >> for security update support issues, visit the International Support Web

> >> site: http://support.microsoft.com/common/international.aspx

> >>

> >> For enterprise customers, support for security updates is available through

> >> your usual support contacts.

> >> --

> >> ~Robear Dyer (PA Bear)

> >> MS MVP-IE, Mail, Security, Windows Client - since 2002

> >>

> >>

> >>

> >> R_W_B wrote:

> >>> Hello, my automatic updates keeps saying I need to download and install

> >>> the Security Update XP kb977165. Problem is that I have clicked OK

> >>> and it has download and also installed this update now 6 times on my

> >>> laptop running XP sp3 and after each time it still says the same update

> >>> needs downloading. Been getting updates for years now with no issue ?

> >>> Is anybody else having this issue ?

> >>

> >> .

> >>

> .

>
 
Most folks are not having issues from installing KB977165. One

interesting turn of events is that it *definitely* causes BSODs on

systems that have this malware resident -



" I uploaded the non-working atapi.sys to VirusTotal. Here's the result:



http://www.virustotal.com/analisis/...0f3dc71d39d1357727ab41b11ef828a7ff-1265925529



Apparently, this update problem is the result of an infection. "

http://isc.sans.org/diary.html?storyid=8209#comment



Tdss rootkit silently owns the net

http://www.prevx.com/blog/139/Tdss-rootkit-silently-owns-the-net.html



I reckon the BSOD is a blessing in disguise for those who never knew

their systems were compromised.





MowGreen

================

* -343-* FDNY

Never Forgotten

================



banthecheck.com

"Security updates should *never* have *non-security content* prechecked







Jeffrey wrote:

> Did a complete download of all updates for both the laptop and PC both (Dells).

> No problems so far.

> Thanks

>

> "MowGreen" wrote:

>

>> Inline:

>>

>> Jeffrey wrote:

>>> Is it safe to install this months Security updates on my Windows XP Home and

>>> Pro PC's?

>>

>> It installed fine with no toxic effects on numerous XP systems here,

>> including a few Dells.

>>

>> Of course, YMMV. A recovery method has been posted by Kevin Hau of

>> Microsoft here that includes a link to a Fixit that mitigates the

>> vulnerability addressed by the update -

>>

>> http://social.answers.microsoft.com.../thread/73cea559-ebbd-4274-96bc-e292b69f2fd1/

>>

>>> Is there or has there been a new release of the troubled update?

>>

>> Not yet. Stay tuned or run the Fixit and forget the update.

>>

>>

>> MowGreen

>> ================

>> * -343-* FDNY

>> Never Forgotten

>> ================

>>

>> banthecheck.com

>> "Security updates should *never* have *non-security content* prechecked

>>

>>

>>

>>> "PA Bear [MS MVP]" wrote:

>>>

>>>> [Crosspost to Windows Update newgroup]

>>>>

>>>> See the "How to obtain help" section of

>>>> http://support.microsoft.com/kb/977165

>>>>

>>>> For home users, no-charge support is available by calling 1-866-PCSAFETY

>>>> (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in

>>>> Canada or by contacting your local Microsoft subsidiary. There is no-charge

>>>> for support calls that are associated with security updates. When you call,

>>>> clearly state that your problem is related to a Security Update and cite the

>>>> update's KB number (e.g., KB977165).

>>>>

>>>> Or you can...

>>>>

>>>> Start a free Windows Update support incident request:

>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527

>>>>

>>>> The Consumer Security Support home page& Microsoft Update Solution Center

>>>> also offer support options

>>>> https://consumersecuritysupport.microsoft.com/

>>>> http://support.microsoft.com/ph/6527#tab3

>>>>

>>>> For more information about how to contact your local Microsoft subsidiary

>>>> for security update support issues, visit the International Support Web

>>>> site: http://support.microsoft.com/common/international.aspx

>>>>

>>>> For enterprise customers, support for security updates is available through

>>>> your usual support contacts.

>>>> --

>>>> ~Robear Dyer (PA Bear)

>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002

>>>>

>>>>

>>>>

>>>> R_W_B wrote:

>>>>> Hello, my automatic updates keeps saying I need to download and install

>>>>> the Security Update XP kb977165. Problem is that I have clicked OK

>>>>> and it has download and also installed this update now 6 times on my

>>>>> laptop running XP sp3 and after each time it still says the same update

>>>>> needs downloading. Been getting updates for years now with no issue ?

>>>>> Is anybody else having this issue ?

>>>>

>>>> .

>>>>

>> .

>>
 
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