Update to Windows 11 locked us out of husbands computer: total wipe necessary?

  • Thread starter Thread starter SiocoLML
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SiocoLML

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My husband updated to Windows 11, and there is now a mysterious Bitlocker key being requested. We never set one up for him. His machine is associated to my MS Office account, but somehow not listed as one of my devices. We have been told that the only solution is to wipe his drive. That will lose all kinds of family data and would be disastrous. Please advise.

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