received the following message from Microsoft and followed the instructions
and resolved this same issue. Good luck! David
Thank you for contacting Microsoft Windows Update Support. My name is Paris,
and I'm glad to work with you. For your reference, the case ID for this
service request is SRX1039235322. You can contact me directly by sending an
email to
v-30pard@mssupport.microsoft.com with the case ID in the subject
line.
From the description, I understand that the Security Update for Microsoft
..NET Framework, Version 1.1 Service Pack 1 (KB928366) failed to install after
several attempts. The other updates were installed successfully. If there has
been any misunderstanding, please let me know as soon as possible.
I understand the inconvenience you have experienced. Please be assured that
I will do my best to resolve the issue.
The issue can be caused by a damaged .NET Framework component. At this time,
let's refer to the following steps to troubleshoot this issue:
Step 1: Download Microsoft Windows Installer CleanUp utility
============================================
1. Visit:
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
2. Save the file to your Desktop
3. Please double click the file msicuu2.exe on the Desktop to install this
tool on your computer.
Step 2: Remove .NET Framework 1.1
========================
1. Click Start -> (All) Programs->Windows Installer Clean Up.
2. See if you can find .NET Framework software. If so, remove it.
3. Restart the computer and see if the issue still exists.
For more information, please refer to:
-----------
Title: Description of the Windows Installer CleanUp Utility
Link:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
However, if any problem is encountered when trying to uninstall .NET
Framework 1.1, we can also refer to the following Knowledge Base article to
uninstall it manually.
http://support.microsoft.com/?id=320112
After that, please restart the computer and perform the following
suggestions to reinstall .NET Framework 1.1 and the updates for it.
Step 3: Install .NET Framework 1.1 Redistributable Package and .NET
Framework 1.1 SP1
=================================================================
1. Please download the Microsoft .NET Framework Version 1.1 Redistributable
Package and the updates from the following link and save them to the C drive
(C:\)
Microsoft .NET Framework Version 1.1 Redistributable Package
http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe
Microsoft .NET Framework 1.1 Service Pack 1
http://download.microsoft.com/downl...-bdb8-c4e00af5b94b/NDP1.1sp1-KB867460-X86.exe
Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
(KB928366)
http://www.download.windowsupdate.c..._20112ef50011e0de2c0e3378139245d81a178b15.exe
2. When the File Download window appears, please click the Save button, and
follow the directions to save it to Windows. After downloading the Microsoft
..NET Framework 1.1 setup file onto your computer, please double-click the
..NET Framework files to manually install them one by one.
If an error is encountered when installing .NET Framework 1.1, we can also
refer to the following Microsoft Knowledge Base article to troubleshoot this
issue:
How to troubleshoot Microsoft .NET Framework 1.1 installation issues
http://support.microsoft.com/?id=824643
However, if the issue persists, please capture a screenshot when an error
message is encountered:
How to capture a Screenshot:
=======================
1. When the error appears, please press the Print Screen key (PrtScn) on
your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the File
menu, type a file name for the screenshot, choose JPEG as "Save as type",
click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an attachment
to:
v-30pard@mssupport.microsoft.com .
Note: When attaching files to emails, the process will vary depending on the
email application being used. While you are composing the email, most
applications will provide you with either an "Attach" button or Paper Clip
Icon to click in order to attach a file. After clicking this button/icon you
must browse to the file you wish to attach and select it by either double
clicking it or clicking it once and then clicking on the "Attach" button.
Thank you for your cooperation. Please try the steps shown above and let me
know the results at your earliest convenience. If you have any questions or
concerns regarding this issue, please don't hesitate to tell me. It is my
pleasure to be of assistance.
"Update KB928366 won't install" wrote:
> I have the shield showing in my tray saying it is ready to install this
> update (KB928366). But each time I try, I get the message that it has failed
> to install. But the shield will not go away. Then each time I want to shut
> down, it asks if I want to install. Again, and I have tried numerous time,
> it fails and the shield in my tray continues to show up on the next start-up.
> Also, it does not show up in the installed programs (indicates it has failed
> in the history of updates). Any suggestions?