Unvalid product key after restore

[Hanna]

Hi,



I have done what I would believe would be called a "factory restore", and

hence lost my office(2003). I still had tha cd and thought that would be it,

but now when I have installed it, the product key that was in the cd case is

said to be unvalid.



What is the problem? What can I do?



Would be thankful for help...

 

[Susan Ramlet]

The first thing to check would be that the version of Office on your system

(from the restore) matches the version on the CD you have. In an Office

application, go to "Help", then "About" to see what Office it is.



You could also try to unisntall Office, re-install from your CD and then use

the product key.



--

Susan Ramlet

**please reply to the newsgroup so others may benefit**





"Hanna" wrote in message

news:2803220F-96DE-411B-B044-3A4B2C648F9E@microsoft.com...

> Hi,

>

> I have done what I would believe would be called a "factory restore", and

> hence lost my office(2003). I still had tha cd and thought that would be

> it,

> but now when I have installed it, the product key that was in the cd case

> is

> said to be unvalid.

>

> What is the problem? What can I do?

>

> Would be thankful for help...

 

[Bob I]

How to obtain a new product key for a Microsoft Office product

http://support.microsoft.com/default.aspx?scid=kb;en-us;823570



Hanna wrote:



> Hi,

>

> I have done what I would believe would be called a "factory restore", and

> hence lost my office(2003). I still had tha cd and thought that would be it,

> but now when I have installed it, the product key that was in the cd case is

> said to be unvalid.

>

> What is the problem? What can I do?

>

> Would be thankful for help...