Unknown USB Device (Code 43) on USB Mouse

[DavePi_923]

Hi


I have been going round and round in circles trying to fix a problem with USB mice.


Here's the problem:

1. I have two Windows 10 laptops
2. Windows 10 is up to date on both laptops
3. I have two USB Mice
4. Neither of the mice are now recognised by either laptop
5. Both mice work perfectly well in a third laptop running Linux Mint and also on a Raspberry Pi

I have tried the following steps:

1. Updated all the drivers, including USB
2. Adjusted the USB power settings so the ports are not powered down to save power
3. Run the Hardware Troubleshooter
4. Booted in safe mode
5. Removed the mouse driver

Having carried out the last action, I discovered some very strange behaviour:

1. Having removed the mouse driver, I then plug in either of the mice.
2. The system instantly recognizes it as a USB Mouse and installs all the driver.
3. I get all the normal notifications telling me that it has been discovered, installing it and then ready to use.
4. The mouse works fine for between 5 and 20 minutes.
5. I then get a notification that the USB device is not recognized.
6. Device Manager shows an Unknown USB Device (Device Descriptor Request Failed) entry in the USB section.
7. The system then refuses to recognise the mouse no matter how many times I pull it out and plug it in again or restart the machine.
8. If I plug the other of the two mice in, the system recognises and the pattern repeats.
9. After that, the system fails to recognize either device.

This is driving me insane!


If anybody has a solution, that DOES NOT CONTAIN ANY OF THE ABOVE, OR IS SIMPLY A STOCK ANSWER, please do let me know!!

Continue reading...