Universal Print - not sending jobs to cloud and cannot install printers

[Martin Summers]

HiTwo issues with Universal Print in the last couple of days1 - when printing for some users the client machine says the job has been sent to the printer but the job never appears in the print queue for Universal Print (ie Microsoft Azure) or on the printer itself.2 - when trying to add a printer using "Show printers and scanners associated with my Work or school" the printers show as installed and cannot be selected for installation but do not appear in the list of installed devices.Has been working fine for approximately 6 months n

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