C
CurielCuriel
Guest
I've tried removing with command prompt, deleting, everything. I cannot find a way to remove this garbage POS from my system.
There is no way I can remove this.
Can I remove it with a reset?
Here is the transcript of the conversation with SanDisk
Live Chat
Terminate the Chat DisconnectSend an 'Off The Record' messagePrint the Transcript
Status: Connected
Joey K. (Listening)
Joey K.: Hello. Thank you for contacting SanDisk®. I'll be your Customer Care Specialist for today. One moment while I look into your question.
Joey K.: Please help us with the exact SanDisk® product you are using.
Christina Curiel: Apparently your software is locked. I no longer have access to the cruzer usb. And two versions of your LaunchU3 are permanently stuck to my desktop computer and I cannot remove it no matter how I try.
Christina Curiel: How do I unlock this software?
Christina Curiel: it was a USB cruzer device
Christina Curiel: Some of the files preinstalled on the device were migrated to the desktop and now absolutely cannot be removed, even with administrator privileges. How do I remove this?
Christina Curiel: Are you there?
Joey K.: Yes.
Joey K.: Please help us with the exact SanDisk® flash drive you are using.
Christina Curiel: I no longer have it, I used it to give family pictures to a family member weeks ago
File attachment upload has started.
The file Annotation 2020-08-17 115919.jpg (41.42KB) was received.
File attachment upload has started.
The file Annotation 2020-08-17 120054.jpg (25.63KB) was received.
Christina Curiel: I cannot remove this
Joey K.: Please allow me a minute to study the pictures
Christina Curiel: you should know this. almost every entry online about SanDisk is about this garbage software
Christina Curiel: Apparently, it is a crappy design and there is no way to remove this software manually
Joey K.: The following links provide instructions to remove the U3 application to use the flash drive on a Windows 7 or higher system. Ensure to back up all data on the drive using a Windows XP, Windows Vista or Mac before uninstalling the U3. Uninstalling the U3 will delete all data and remove password features.</SPAN></DIV>
Removing/Uninstalling U3 Launchpad on a PC
Removing U3 Launchpad on a Mac
Please respond to this email if you need any further assistance. Thank you for choosing SanDisk® products.
Christina Curiel: This is stupid. I already told you I don't have access to the flash drive anymore. The uninstaller asks me to insert the drive I no longer have.
Christina Curiel: the cruzer SanDisk is gone. I no longer posses it.
Joey K.: Please allow us to inform you that we need to have the flash drive to delete the application
Christina Curiel: I don't have the flash drive!
Joey K.: Please allow us to inform you that we need to have the flash drive to remove this program
Christina Curiel: Send me a dlash drive
Christina Curiel: so I can delete it. And I will send it back
Christina Curiel: Please find someone who knows how to remove this program
Joey K.: Sorry to inform you Christina that the flash drive is necessary to remove the software. Without which the software will not be uninstalled
Christina Curiel: WELL SEND ME THE FLASH DRIVE THEN
Joey K.: Sorry Christina, U3 flash drives are legacy products and we do not manufacture/distribute them anymore
Christina Curiel: WHAT THE ACTUAL
Christina Curiel: Alright, buying me a new computer then?
Apparently I cannot remove this AT ALL. Is there any smart human that can help me with his horrible disgusting POS?
Thank you <3
Continue reading...
There is no way I can remove this.
Can I remove it with a reset?
Here is the transcript of the conversation with SanDisk
Live Chat
Terminate the Chat DisconnectSend an 'Off The Record' messagePrint the Transcript
Status: Connected
Joey K. (Listening)
Joey K.: Hello. Thank you for contacting SanDisk®. I'll be your Customer Care Specialist for today. One moment while I look into your question.
Joey K.: Please help us with the exact SanDisk® product you are using.
Christina Curiel: Apparently your software is locked. I no longer have access to the cruzer usb. And two versions of your LaunchU3 are permanently stuck to my desktop computer and I cannot remove it no matter how I try.
Christina Curiel: How do I unlock this software?
Christina Curiel: it was a USB cruzer device
Christina Curiel: Some of the files preinstalled on the device were migrated to the desktop and now absolutely cannot be removed, even with administrator privileges. How do I remove this?
Christina Curiel: Are you there?
Joey K.: Yes.
Joey K.: Please help us with the exact SanDisk® flash drive you are using.
Christina Curiel: I no longer have it, I used it to give family pictures to a family member weeks ago
File attachment upload has started.
The file Annotation 2020-08-17 115919.jpg (41.42KB) was received.
File attachment upload has started.
The file Annotation 2020-08-17 120054.jpg (25.63KB) was received.
Christina Curiel: I cannot remove this
Joey K.: Please allow me a minute to study the pictures
Christina Curiel: you should know this. almost every entry online about SanDisk is about this garbage software
Christina Curiel: Apparently, it is a crappy design and there is no way to remove this software manually
Joey K.: The following links provide instructions to remove the U3 application to use the flash drive on a Windows 7 or higher system. Ensure to back up all data on the drive using a Windows XP, Windows Vista or Mac before uninstalling the U3. Uninstalling the U3 will delete all data and remove password features.</SPAN></DIV>
Removing/Uninstalling U3 Launchpad on a PC
Removing U3 Launchpad on a Mac
Please respond to this email if you need any further assistance. Thank you for choosing SanDisk® products.
Christina Curiel: This is stupid. I already told you I don't have access to the flash drive anymore. The uninstaller asks me to insert the drive I no longer have.
Christina Curiel: the cruzer SanDisk is gone. I no longer posses it.
Joey K.: Please allow us to inform you that we need to have the flash drive to delete the application
Christina Curiel: I don't have the flash drive!
Joey K.: Please allow us to inform you that we need to have the flash drive to remove this program
Christina Curiel: Send me a dlash drive
Christina Curiel: so I can delete it. And I will send it back
Christina Curiel: Please find someone who knows how to remove this program
Joey K.: Sorry to inform you Christina that the flash drive is necessary to remove the software. Without which the software will not be uninstalled
Christina Curiel: WELL SEND ME THE FLASH DRIVE THEN
Joey K.: Sorry Christina, U3 flash drives are legacy products and we do not manufacture/distribute them anymore
Christina Curiel: WHAT THE ACTUAL
Christina Curiel: Alright, buying me a new computer then?
Apparently I cannot remove this AT ALL. Is there any smart human that can help me with his horrible disgusting POS?
Thank you <3
Continue reading...
