Unable to use colon on keyboard

[Leah W.]

I have a Cyberpower PC and keyboard, my keys are all perfectly useable but I can't use a colon. I can use ; but I cannot use the dotted version. I have pressed shift as you are meant to, but that doesn't work. I've run a file cleanup system and repaired corrupted files but it has not helped. My language input settings are all English like the keyboard but it still does not allow me to use the colon.

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