Unable to receive verification code/number on mobile Authenticator App while trying to log-in on PC

[Louisa Mazon]

I desperately need help. I've been trying to log in to my Microsoft Account on PC for a couple of hours now. After I indicated my password, I am required to "Approve Sign in Request" using my Microsoft Authenticator app on mobile. However, NO number appears on my authenticator app. Then I opted to choose "I can't use my Microsoft Authenticator app right now" and was given the option to "Use a Verification Code" saying "Enter the code displayed in the Microsoft Authenticator app on your mobile device." However, NO code appears on my authenticator app. Please help.

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