Unable to download app from Windows Store

[Microsoft Windows]

Hello - I'm trying to download the HP Smart app but all my downloads within the windows store show as "Checking Dependencies" - for many items including the new download. the others were from weeks ago. I've tried canceling them all but have been unsuccessful. I saw another discussion where it prompted you to go to settings, windows update so tried that route. But mine is only spinning with no options under windows update. I've shut down my device completely and still having the same issues. I am needing the HP Smart app in order to use my printer. thanks!

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