Unable to add new user account to laptop

[Windows 11]

This account had been on the laptop in the past, but I took it off a while ago and wanted to add it back on. No matter what I do there is an error, and it keeps saying user already added even though the user and profile both are not on this device. I don't know if it is an account issue or if support could help check if anything is going wrong with my email, but would greatly appreciate chat or phone support.

Continue reading...