Unable to access "sign in options" under account in settings

[Microsoft Windows]

Hey there, I got my device a few months ago and am unable to access the "sign in options" when i go to "account" in settings to set up windows hello. It keeps on constantly loading for hours on and doesn't open. I was able to set up windows hello face id through a notification i clicked about windows hello recommendations but thats it. Asked multiple people around me and was unable to find a solution. Attached is a pic to show what happens;

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