twice in the last 10 days my computer has been with a phone # to call, would this have been legitimate? I need to speak to someone to explain, it is

[Microsoft Windows]

Twice in the last 10 days my computer has been locked with a phone # to call to solve the problem. Supposedly it was MS. I had to go through a very tedious process to fix the problem. I suspect it was not MS. I would like to speak to someone to explain in more detail.

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