W
Willscrlt
Guest
I have a client running Windows XP SP2. It was working fine until just
recently. Now, when she attempts to open any folder by double-clicking, the
Search screen and Search panel opens up instead. This is easily replicated on
her machine, because it happens every time. The only thing that she remembers
happening recently is that an "Adobe update" was installed around the same
time this started.
I noticed two pieces of spyware installed (starware or starwave or something
like that, and one other). I removed both of them, but no improvement. I also
ran a full virus scan and Spybot S&D scan. Nothing turned up. I reset all the
defaults in View>Folder Options, but it did not fix the problem.
Google searches turned up a few different possibilities, including one that
sounded like an exact match, but it didn't fix the problem either. I've
looked through her registry for "search" and compared all likely sounding
regkeys to ones on a known-good system, and they matched.
Here is a more detailed explanation of what happens...
A1) Double-click on My Computer on her Desktop or select My Computer from
the Start Menu.
2) Double-click on any disk drive shown (local drives or network drives).
3) A second window opens displaying the Search window opens up (the one with
the little doggie search assistant by default). In the toolbar, the "Search"
button is depressed.
4) Selecting "Folders" from the View menu or the toolbar will display the
folder view of My Computer again (i.e., not the view of the drive that was
selected in step 2, but back to step #A1).
B1) If you map a network drive, instead of automatically opening the newly
connected drive like normal, the Search window appears instead.
C1) You can view the contents of any drive by using the folder view and
navigating your way through the folder tree.
2) Double-clicking any folder in the right-hand pane opens the Search window.
3) Double-clicking an application or data file works as expected.
It really sounds to me like some registry setting related to the default
action of opening a folder is out of whack, but I can't figure out which one.
Any help would be greatly appreciated. Thanks!
--Will Murray
recently. Now, when she attempts to open any folder by double-clicking, the
Search screen and Search panel opens up instead. This is easily replicated on
her machine, because it happens every time. The only thing that she remembers
happening recently is that an "Adobe update" was installed around the same
time this started.
I noticed two pieces of spyware installed (starware or starwave or something
like that, and one other). I removed both of them, but no improvement. I also
ran a full virus scan and Spybot S&D scan. Nothing turned up. I reset all the
defaults in View>Folder Options, but it did not fix the problem.
Google searches turned up a few different possibilities, including one that
sounded like an exact match, but it didn't fix the problem either. I've
looked through her registry for "search" and compared all likely sounding
regkeys to ones on a known-good system, and they matched.
Here is a more detailed explanation of what happens...
A1) Double-click on My Computer on her Desktop or select My Computer from
the Start Menu.
2) Double-click on any disk drive shown (local drives or network drives).
3) A second window opens displaying the Search window opens up (the one with
the little doggie search assistant by default). In the toolbar, the "Search"
button is depressed.
4) Selecting "Folders" from the View menu or the toolbar will display the
folder view of My Computer again (i.e., not the view of the drive that was
selected in step 2, but back to step #A1).
B1) If you map a network drive, instead of automatically opening the newly
connected drive like normal, the Search window appears instead.
C1) You can view the contents of any drive by using the folder view and
navigating your way through the folder tree.
2) Double-clicking any folder in the right-hand pane opens the Search window.
3) Double-clicking an application or data file works as expected.
It really sounds to me like some registry setting related to the default
action of opening a folder is out of whack, but I can't figure out which one.
Any help would be greatly appreciated. Thanks!
--Will Murray