Trying to contact Microsoft support for an error I received yesterday while purchasing a game for someone as a gift

[austinHarris4]

Yesterday I contacted Microsoft support because I had an error purchasing a gift for someone on the Microsoft store,I was told that within the next 24 hours id receive a phone call that it was resolved and i haven't so I tried calling the support number again,I stayed I had an issue with payment and the bot gave me a link and hung up on me, now every time I call I get hung up on :///I was told I couldn't "process" anything in my account and I have no idea what that means so I'm stuck not using my account at all in fear that it'll worsen the issue I had, really disappointed in the support team

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