G
GlenTech83
Guest
I have a user that just received this error this AM. So far I’ve tried the steps here but nothing has worked. I think I’ll need to create him a new Windows profile but he’s a regional user and he’s at the airport which will make things more fun.
I’ve come across the two posts here but is there anything else I can do remotely once he is able to get his laptop connected other than creating him a new profile? I don’t mind doing that but he’s traveling all day/night and I won’t have access to his machine for long. He’s going to be using a hotspot.
https://www.askwoody.com/2019/patch-lady-seeing-outlook-authentication-issues/
https://social.technet.microsoft.com/Forums/en-US/f4742bab-4e27-4963-a151-2349a234132b/outlook-365-2016-trusted-platform-module-error-code-80090016?forum=outlook&fbclid=IwAR26JQicLlG49zmWcB2FyqEqZy1i2Z1FQEHts5yTQhJndX6duzIYkxWk9fQ
Also, what would cause this out of the blue? It’s a new Dell Latitude that I set up for him two days ago???
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- Disabled Bitlocker and cleared the TPM
- Renamed the folder here “C:\users\$dir\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy”
- Uninstalled the TPM driver
- Disabled MFA for his 365 account
I’ve come across the two posts here but is there anything else I can do remotely once he is able to get his laptop connected other than creating him a new profile? I don’t mind doing that but he’s traveling all day/night and I won’t have access to his machine for long. He’s going to be using a hotspot.
https://www.askwoody.com/2019/patch-lady-seeing-outlook-authentication-issues/
https://social.technet.microsoft.com/Forums/en-US/f4742bab-4e27-4963-a151-2349a234132b/outlook-365-2016-trusted-platform-module-error-code-80090016?forum=outlook&fbclid=IwAR26JQicLlG49zmWcB2FyqEqZy1i2Z1FQEHts5yTQhJndX6duzIYkxWk9fQ
Also, what would cause this out of the blue? It’s a new Dell Latitude that I set up for him two days ago???
Continue reading...