Trouble installing WIN XP SP3

  • Thread starter Thread starter Dick105
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Dick105

Guest
Hello

I have two desktop computers and one laptop, all running Windows XP. I
successfully downloaded and installed WIN XP SP3 on one desktop and the
laptop. I’m having trouble with the other desktop.

SP3 seems to download with no problems, but does not install properly.
Before beginning the installation, I close all programs, including the
screensaver. The installation begins normally, proceeding through the
following steps: Inspecting – Creating Third Party Driver List – Performing
inventory – Checking product key – Running processes before install. It
stays on this last task for nearly three minutes, and then, without warning
or notice, the computer reboots; thereby aborting the installation.

I’ve tried it at least half a dozen times, with the same result.

Any advice would be most appreciated.

Cheers,
--
Dickie
 
Does the desktop have an AMD processor ?
Did you read this prior to the installation attempt ? -

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717/

Since the system is hanging on ' Running processes before install ' then
'some' process is causing this issue. Could be a myriad of causes.

If you check the spupdsvc.log located in WINDOWS it *should* provide a
clue as to which process is causing this.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Dick105 wrote:

> Hello
>
> I have two desktop computers and one laptop, all running Windows XP. I
> successfully downloaded and installed WIN XP SP3 on one desktop and the
> laptop. I’m having trouble with the other desktop.
>
> SP3 seems to download with no problems, but does not install properly.
> Before beginning the installation, I close all programs, including the
> screensaver. The installation begins normally, proceeding through the
> following steps: Inspecting – Creating Third Party Driver List – Performing
> inventory – Checking product key – Running processes before install. It
> stays on this last task for nearly three minutes, and then, without warning
> or notice, the computer reboots; thereby aborting the installation.
>
> I’ve tried it at least half a dozen times, with the same result.
>
> Any advice would be most appreciated.
>
> Cheers,
 
"MowGreen [MVP]" wrote:

> Does the desktop have an AMD processor ?
> Did you read this prior to the installation attempt ? -
>
> Steps to take before you install Windows XP Service Pack 3
> http://support.microsoft.com/kb/950717/
>
> Since the system is hanging on ' Running processes before install ' then
> 'some' process is causing this issue. Could be a myriad of causes.
>
> If you check the spupdsvc.log located in WINDOWS it *should* provide a
> clue as to which process is causing this.
>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Dick105 wrote:
>
> > Hello
> >
> > I have two desktop computers and one laptop, all running Windows XP. I
> > successfully downloaded and installed WIN XP SP3 on one desktop and the
> > laptop. I’m having trouble with the other desktop.
> >
> > SP3 seems to download with no problems, but does not install properly.
> > Before beginning the installation, I close all programs, including the
> > screensaver. The installation begins normally, proceeding through the
> > following steps: Inspecting – Creating Third Party Driver List – Performing
> > inventory – Checking product key – Running processes before install. It
> > stays on this last task for nearly three minutes, and then, without warning
> > or notice, the computer reboots; thereby aborting the installation.
> >
> > I’ve tried it at least half a dozen times, with the same result.
> >
> > Any advice would be most appreciated.
> >
> > Cheers,
>

I have the same failure of installation and this what my log says:
9.547: [ProcessPostBootInf] Deleted C:\WINDOWS\system32\spupdsvc.inf at the
end of ProcessPostBootInf
29.563: [SpUpdDeleteService] DeleteService Failed: Error:1072
29.563: [SpUpdServiceStart] SpUpdDeleteService returned 1072
29.563: [SpUpdServiceStart] Deleted Service, job done. Returning the Main
Thread
29.563: [SpUpdServiceStart] setting service to stopped
Other than that, I have all the "right" requirements [and Intel, not AMD],
so why is it doing this? FWIW, I do have a dual boot system, although that
should not make a difference.
 
Jahala wrote:

>> I have the same failure of installation and this what my log says:
>> 9.547: [ProcessPostBootInf] Deleted C:\WINDOWS\system32\spupdsvc.inf at the
>> end of ProcessPostBootInf
>> 29.563: [SpUpdDeleteService] DeleteService Failed: Error:1072
>> 29.563: [SpUpdServiceStart] SpUpdDeleteService returned 1072
>> 29.563: [SpUpdServiceStart] Deleted Service, job done. Returning the Main
>> Thread
>> 29.563: [SpUpdServiceStart] setting service to stopped
>> Other than that, I have all the "right" requirements [and Intel, not AMD],
>> so why is it doing this? FWIW, I do have a dual boot system, although that
>> should not make a difference.


The SpUpd service was deleted and that 'stopped' it. Check the
svcpack.log, also located in WINDOWS, for further clues as to where the
installation failure lies.

Did you read this prior to the installation attempt ?

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717/


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
 
"MowGreen [MVP]" wrote:

> Jahala wrote:
>
> >> I have the same failure of installation and this what my log says:
> >> 9.547: [ProcessPostBootInf] Deleted C:\WINDOWS\system32\spupdsvc.inf at the
> >> end of ProcessPostBootInf
> >> 29.563: [SpUpdDeleteService] DeleteService Failed: Error:1072
> >> 29.563: [SpUpdServiceStart] SpUpdDeleteService returned 1072
> >> 29.563: [SpUpdServiceStart] Deleted Service, job done. Returning the Main
> >> Thread
> >> 29.563: [SpUpdServiceStart] setting service to stopped

> The SpUpd service was deleted and that 'stopped' it. Check the
> svcpack.log, also located in WINDOWS, for further clues as to where the
> installation failure lies.
>
> Did you read this prior to the installation attempt ?
>
> Steps to take before you install Windows XP Service Pack 3
> http://support.microsoft.com/kb/950717/
>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
Yes, I read the page noted and it should have installed okay. However, it
seems that Net framework v1 may be the culprit.'
This is what I found in my svcpack.log:
866.532: Starting process:
C:\WINDOWS\Microsoft.NET\Framework\v1.0.3705\ToGac.exe
C:\WINDOWS\Microsoft.NET\Framework\v1.0.3705\Microsoft.Vsa.Vb.CodeDOMProcessor.dll
866.579: Return Code = 2
866.579: ExConditionalRunInfProcesses: Error 0x2 while running processes in
section 'ToGac.RunProcess.ProcessesToRun.'
866.579: DoInstallation: ExConditionalRunInfProcess failed while during
EXECUTE_AFTERINSTALL.
866.579: Service Pack 3 Setup encountered an error: An error in updating
your system has occurred.
873.688: Unregistration of sprecovr successful
873.750: An error in updating your system has occurred.

Select 'OK' to undo the changes that have been made.
882.329: Message displayed to the user: An error in updating your system has
occurred.

Select 'OK' to undo the changes that have been made.
882.329: User Input: OK
882.329: Starting process:
C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
1762.110: Software Update Rollback has completed with return code 0xbc2.
This rollback requires a reboot.
1762.188: Service Pack 3 installation did not complete.

It looks like I will have to skip SP3. :::sigh:::
 
--
Hello MowGreen

Thanks for the tips. The desktop in question does have an AMD processor,
but so does the other one, and I had no problems at all with that one. I had
not read the Microsoft pre-installation instructions, but will do so. As of
now, I used GoBack to restore the machine to the pre-download state. As far
as I can see, no damage was done to the machine, but I will proceed very
carefully from here in deciding wheather or not to give SP3 another try.

Thanks again!

Cheers, Dickie
 
AMD processors will only have the issue IF an OS image was applied that
was done on an Intel processor. Installing images of an OS is a common
practice with OEMs [Dell, Gateway, Acer, HP, etc]
However, HP did not follow MS guidelines as it appears that they
installed OS images created on Intel processors onto AMD systems.
No issues appeared until SP3 was installed.

cf: Unsupported Sysprep scenarios
http://support.microsoft.com/kb/828287/

> Different processor vendors
> We do not support using Sysprep to install an operating system from an image if the image was created
> by using a computer that has a different processor. For example, you cannot create a Sysprep image on a
> computer that has an Intel processor and deploy the image to a computer that has an AMD processor.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
 
Hang in there, we're not going to throw in the towel just yet <w>

Please run the .NET Framework setup verification tool
http://blogs.msdn.com/astebner/archive/2008/03/03/8015158.aspx

Use this link to obtain the previous Version of it since we're dealing
with .NET 1.1: http://astebner.sts.winisp.net/Tools/netfx_setupverifier.zip

Besides Microsoft .NET Framework 1.1, what updates for it and/or other
..NET Frameworks are listed in Add/Remove Programs in the Control Panel ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Jahala wrote:

>
> "MowGreen [MVP]" wrote:
>
>
>>Jahala wrote:
>>
>>
>>>>I have the same failure of installation and this what my log says:
>>>>9.547: [ProcessPostBootInf] Deleted C:\WINDOWS\system32\spupdsvc.inf at the
>>>>end of ProcessPostBootInf
>>>>29.563: [SpUpdDeleteService] DeleteService Failed: Error:1072
>>>>29.563: [SpUpdServiceStart] SpUpdDeleteService returned 1072
>>>>29.563: [SpUpdServiceStart] Deleted Service, job done. Returning the Main
>>>>Thread
>>>>29.563: [SpUpdServiceStart] setting service to stopped
>
>
>
>>The SpUpd service was deleted and that 'stopped' it. Check the
>>svcpack.log, also located in WINDOWS, for further clues as to where the
>>installation failure lies.
>>
>>Did you read this prior to the installation attempt ?
>>
>>Steps to take before you install Windows XP Service Pack 3
>>http://support.microsoft.com/kb/950717/
>>
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>
> Yes, I read the page noted and it should have installed okay. However, it
> seems that Net framework v1 may be the culprit.'
> This is what I found in my svcpack.log:
> 866.532: Starting process:
> C:\WINDOWS\Microsoft.NET\Framework\v1.0.3705\ToGac.exe
> C:\WINDOWS\Microsoft.NET\Framework\v1.0.3705\Microsoft.Vsa.Vb.CodeDOMProcessor.dll
> 866.579: Return Code = 2
> 866.579: ExConditionalRunInfProcesses: Error 0x2 while running processes in
> section 'ToGac.RunProcess.ProcessesToRun.'
> 866.579: DoInstallation: ExConditionalRunInfProcess failed while during
> EXECUTE_AFTERINSTALL.
> 866.579: Service Pack 3 Setup encountered an error: An error in updating
> your system has occurred.
> 873.688: Unregistration of sprecovr successful
> 873.750: An error in updating your system has occurred.
>
> Select 'OK' to undo the changes that have been made.
> 882.329: Message displayed to the user: An error in updating your system has
> occurred.
>
> Select 'OK' to undo the changes that have been made.
> 882.329: User Input: OK
> 882.329: Starting process:
> C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
> 1762.110: Software Update Rollback has completed with return code 0xbc2.
> This rollback requires a reboot.
> 1762.188: Service Pack 3 installation did not complete.
>
> It looks like I will have to skip SP3. :::sigh:::
>
 
--
Hai MowGreen

The machine that had no trouble loading SP3, I built myself, so no images.
The other one (with the install problem) was built by a friend of mine who
builts lots of them. He may well have used an image to load the OS. I'll
ask him.

Is there anything to be done, other than to start from scratch, and reload
Windows XP?

Thanks for you help.

Cheers, Dickie
 
--
Checked with my friend. He says he did not load the OS from and image, but
directly from the Microsoft CD. So much fo that. Will continue to tinker
about with it, and see what can be done. Will let you know if I get it
sorted.

Thanks again for your efforts.

Cheers, Dickie
 
Check the spupdsvc.log and svcpack.log located in WINDOWS for a possible
clue as to why SP3 failed to install.
The first log will show the registration of files and the Process
associated with it. It sounds like the problematic system is not
reaching that point in the installation process, but it might still be
worth going over.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
 
--
Hi MowGreen!

Just to let know know: I fiddled around, and finally got the problem
solved. It appears that, even though I had closed the program before
attempting the istallation, some element or other of SpySweeper was still
running in the background, and I could not figure out how to stop it. I
removed the whole SpySweeper program, and rebooted. I next set the screen
saver to None, and closed all programs. When I attempted to download and
install SP3, everything worked just fine. As of now, SP3 is installed on all
three of my machines, and all’s well.

Thanks again for you interest and your help.

Dickie
 
Nice work ! You're mowst welcome, Dickie . Glad to hear that you finally
got SP3 installed.
I'd bet that Spywsweeper had an associated Service that was running that
you were unaware of.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Dick105 wrote:
> --
> Hi MowGreen!
>
> Just to let know know: I fiddled around, and finally got the problem
> solved. It appears that, even though I had closed the program before
> attempting the istallation, some element or other of SpySweeper was still
> running in the background, and I could not figure out how to stop it. I
> removed the whole SpySweeper program, and rebooted. I next set the screen
> saver to None, and closed all programs. When I attempted to download and
> install SP3, everything worked just fine. As of now, SP3 is installed on all
> three of my machines, and all’s well.
>
> Thanks again for you interest and your help.
>
> Dickie
 
If you want trouble free installation of SP3, then I suggest download the
full-file version of SP3
<http://www.microsoft.com/downloads/details.aspx?FamilyID=5b33b5a8-5e76-401f-be08-1e1555d4f3d4&displaylang=en>,
then go off-line (i.e. unplug the cable from
modem/lan), reboot the system in SAFE MODE, Install the SP3 (the file
you just downloaded), reboot the system
normally, problem solved!!

To go into SAFE MODE, you need to press F8 key when booting so that black
screen with DOS-Like characters appear where you can use arrow keys to go to
the first item SAFE MODE.

hth


Dick105 wrote:

>Hello
>
>I have two desktop computers and one laptop, all running Windows XP. I
>successfully downloaded and installed WIN XP SP3 on one desktop and the
>laptop. I’m having trouble with the other desktop.
>
>SP3 seems to download with no problems, but does not install properly.
>Before beginning the installation, I close all programs, including the
>screensaver. The installation begins normally, proceeding through the
>following steps: Inspecting – Creating Third Party Driver List – Performing
>inventory – Checking product key – Running processes before install. It
>stays on this last task for nearly three minutes, and then, without warning
>or notice, the computer reboots; thereby aborting the installation.
>
>I’ve tried it at least half a dozen times, with the same result.
>
>Any advice would be most appreciated.
>
>Cheers,
>
>
 
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