Transfer of Windows / Office Ownership

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I purchased a laptop computer from another individual earlier this year. The laptop has a registered copy of Windows 10 Pro and the Microsoft Office Suite. When I purchased the laptop, it was the understanding that I was purchasing the laptop along with the OS and Office software.


I keep getting a message that my Microsoft has a problem and that I need to log into my Microsoft account in order to fix it. I'm unable to do that however, since the email belongs to the other individual and of course I don't know the password or answers to the security questions.


I did try to change his email to mine, but the Microsoft says, I have not supplied sufficient information.


I did contact the individual from whom I purchased the system and he is trying to work it from his end to transfer ownership to my email address.


I'm assuming that the Windows and Office applications on my machine is tied to his Microsoft account. If so, how do I go about getting the software ownership changed?


Thanks,

Gary

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