The latest update crashed my Windows 7 Laptop. Unable to boot.

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J3Brother

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I have Windows 7 on my Dell laptop and I have it set to automatically update but I keep my laptop running all the time so I have not had the chance to re-boot it until today. As it was shutting down, it goes through the normal process of installing the update before shutting down. Later this evening when I tried to boot up my laptop, it now goes through the windows repair and fails and never boots into Windows.


I have tried pressing F8 and nothing happens. I know in Windows 7 pressing F8 is supposed to take you to a boot menu screen where you can choose to boot up in Safe Mode or Boot from the last working state. But it does not come up.


I have tried F5 and that does take me to a menu screen but it does not have any of those options except to choose Advance Options and then it would take me to a Window where I can choose to Run Startup Repair, System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt. And ofcourse none of those options work and I don't have any restore point setup or system images. The only thing I was able to do was the command prompt which I was able to save all of my important files to an external drive which was a good thing.


One thing a failed to mention is that this is my work laptop and the drive is encrypted using SecureDoc so before it even boots into windows, it prompts me to enter my credentials. But even still, I have tried F5 and F8 and to boot to a previous working state aren't available. So this could be the cause for my misery. I called our Helpless Desk and they couldn't help me over the phone so they are shipping me a new laptop. But that can take weeks. Since I work from home, I'm going to have to go into the office and harass the IT folks! LOL


So now with this Command prompt open, I was able to save my files, open Task manager and other things. I tried using the wmic command: wmic qfe list but it tells me that there are "No Instances Available". I wanted to see what the latest KB# that was installed and then use the wusa command to uninstall it: "wusa /uninstall /kb:####### /quiet". Is there another way to uninstall the latest update using the command line? Or is there a fix for this?


Thanks

James

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