"the feature you are trying to use is on a network resource that is unavailable" when trying to install weatherlink

[Matildab1]

Hello as the title says. A colleague of mine is trying to install weatherlink on a new computer with OS windows 11, but keeps getting this pop up: Btw I know one says matilda and another admin, they are just 2 different attempts of me trying to installFor info, I have tried installing from two different locationsI have tried going into services then finding windows installer. The option to restart, to switch between automatic/manual were blocked, like i couldnt click anything basically.Please advise me on the next steps to fix this

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