System crashes on starting netflix video due to HEVC Extension

[AshishAdlakha]

When my system wakes up from sleep and i try to start any video on netflix app for PC the system crashes and shows a black screen (no mouse or keyboard input works) and i have to hard restart it. This does not happen everytime the system wakes from sleep, this only happens when i put my system to sleep for like for 2-3 hours or more. After restart video playback works fine on netflix until i put my pc to sleep for hours and then again it happens after waking up. This started happening after Windows may 2020 update (2004). The log shows it is happening because of HEVC Extensions i have installed for 4K playback HEVC support. I have pasted the event viewer log below.

My PC specs are :


i7 4771

GTX 1070

8x2 GB RAM

Gigabyte B85MD3H



Log:


Faulting application name: wwahost.exe, version: 10.0.19041.1, time stamp: 0x484cb762

Faulting module name: hevcdecoder_store.dll, version: 10.0.20155.1000, time stamp: 0xdca4a5b0

Exception code: 0xc0000005

Fault offset: 0x000000000005d676

Faulting process id: 0x3534

Faulting application start time: 0x01d651db4abc41b2

Faulting application path: C:\WINDOWS\system32\wwahost.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.HEVCVideoExtensions_1.0.31822.0_x64__8wekyb3d8bbwe\x64\hevcdecoder_store.dll

Report Id: 2892e2f0-45f1-40d7-9d83-681b0ae8e3ee

Faulting package full name: 4DF9E0F8.Netflix_6.96.725.0_x64__mcm4njqhnhss8

Faulting package-relative application ID: Netflix.App

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