W
Wayne.Chan
Guest
I am getting frustrated with this issue, really suffer.
Further to the response by Edd in the post link: Surface Pro 4 HUGE battery drain whilst off
I do have the same issue raised by RussellChandler, bought this Surface Pro 4 for its convenient but end up suffering on it's battery performance. I did charged it to 100% a night before and plan to use it during a travel, but it won't able to start up at the end. Since then I just realized Surface Pro 4 will simply drained out the battery from 70% to 0% in 1 day even it was shut down completely.
Current OS version on Surface Pro 4
Edition : Windows 10 Pro
Version : 1903
Installed on : 6/10/2019
BIOS : 108.2706.768 04/18/2019
OS Build : 18362.418
Processor : Intel(R) Core(TM) i7-6650U CPU @ 2.20GHz 2.21GHz
RAM : 8.00GB
Usage on Surface Pro 4
Usually, checking on emails and web browsing. Occasionally, editing photos, running design software.
Application
Usually, Outlook, Chrome, Sportify. Occasionally, Photoshop, StaadPro
Battery Report
Battery report
COMPUTER NAME
WAYNEC
SYSTEM PRODUCT NAME
Microsoft Corporation Surface Pro 4
BIOS
108.2706.768 04/18/2019
OS BUILD
18362.1.amd64fre.19h1_release.190318-1202
PLATFORM ROLE
Slate
CONNECTED STANDBY
Supported
REPORT TIME
2019-12-0422:38:56
Installed batteries
Information about each currently installed battery
NAME X910527
MANUFACTURER SMP
SERIAL NUMBER 15261
CHEMISTRY LION
DESIGN CAPACITY 38,152 mWh
FULL CHARGE CAPACITY 29,362 mWh
CYCLE COUNT 141
Recent usage
Power states over the last 3 days
2019-12-0322:56:22
Battery drains over the last 3 days
2019-12-0322:56:22
Microsoft really need to take serious actions into the resolution, people bought this for thousands of dollars for sake of convenience but end up useless without charger all the time. Hopefully Microsoft are taking up the responsibility to resolve the issue as soon as possible for all the Surface Pro 4 owners.
Continue reading...
Further to the response by Edd in the post link: Surface Pro 4 HUGE battery drain whilst off
I do have the same issue raised by RussellChandler, bought this Surface Pro 4 for its convenient but end up suffering on it's battery performance. I did charged it to 100% a night before and plan to use it during a travel, but it won't able to start up at the end. Since then I just realized Surface Pro 4 will simply drained out the battery from 70% to 0% in 1 day even it was shut down completely.
Current OS version on Surface Pro 4
Edition : Windows 10 Pro
Version : 1903
Installed on : 6/10/2019
BIOS : 108.2706.768 04/18/2019
OS Build : 18362.418
Processor : Intel(R) Core(TM) i7-6650U CPU @ 2.20GHz 2.21GHz
RAM : 8.00GB
Usage on Surface Pro 4
Usually, checking on emails and web browsing. Occasionally, editing photos, running design software.
Application
Usually, Outlook, Chrome, Sportify. Occasionally, Photoshop, StaadPro
Battery Report
Battery report
COMPUTER NAME
WAYNEC
SYSTEM PRODUCT NAME
Microsoft Corporation Surface Pro 4
BIOS
108.2706.768 04/18/2019
OS BUILD
18362.1.amd64fre.19h1_release.190318-1202
PLATFORM ROLE
Slate
CONNECTED STANDBY
Supported
REPORT TIME
2019-12-0422:38:56
Installed batteries
Information about each currently installed battery
NAME X910527
MANUFACTURER SMP
SERIAL NUMBER 15261
CHEMISTRY LION
DESIGN CAPACITY 38,152 mWh
FULL CHARGE CAPACITY 29,362 mWh
CYCLE COUNT 141
Recent usage
Power states over the last 3 days
2019-12-0322:56:22
Active
Battery
100 %
34,215 mWh
2019-12-0422:38:55 Report generated
Battery
70 %
24,120 mWh
Battery usageBattery drains over the last 3 days
2019-12-0322:56:22
Active
23:42:32
30 %
10,095 mWh
I have tried lot of methods to check and troubleshoot the issue, such as uninstall and reinstall battery driver, troubleshooting power settings, updated Windows, etc. I have purposely shut down completely at 70% charged battery on 3/12/2019, and today (4/12/2019), it turns back to 0%. Non of them are helping up the issue, the battery will just drained out by it own, without using it. Microsoft really need to take serious actions into the resolution, people bought this for thousands of dollars for sake of convenience but end up useless without charger all the time. Hopefully Microsoft are taking up the responsibility to resolve the issue as soon as possible for all the Surface Pro 4 owners.
Continue reading...