support chat feature not working, says "You are not the owner of the case" My cursor is not working properly and it took me to teams support. They t

[AndrewKosarik]

Two days ago support said I needed to contact my computer company because I was missing my driver for my touch pad. They sent me back to Microsoft saying that it is a windows 11 issue and that do not have the driver either. Microsoft must uninstall Windows 11 and reinstall Windows 10. They tried to walk back the install but could not on their end. I'm having a horrible time navigating because the cursor has to be off the item you are clicking.

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