Support call 7070664410 tried to install newer version windows, install failed

[Windows 11]

I was told to reconnect to chat but I can't get it to load chat again, it keeps putting me to community support. It says the issue is closed, but it's not, it didn't work. I tried to reopen it and it won't let me. Getting very frustrating. It's a brand new out of the box computer and it is saying it is end of life. Updates are failing to remove the deprecated components. Upgrade was done by tech support Sandeep and failed.

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