Suddenly Windows Update doesn't work

  • Thread starter Thread starter Dan9
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Dan9

Guest
It's worked for 3 years, until today. Now, I get:

"We've made improvements to our website. To download the new version of the
software and begin using Windows Update, please click Install Now."

What appears to be a small ActiveX component tries to install and I get the
message:

"The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the problem."

Two other computers in my local workgroup -- an old Windows 2000 server and
a co-worker's Windows XP -- got the same message from Windows Update ("We've
made improvements to our website. To download the new version of the software
and begin using Windows Update, please click Install Now") and the ActiveX
component installed properly on the other other two computers, and they
proceeded to Windows Update.

But I'm stuck with the arcane message. Any ideas as to what's trying to
install, and why it's failing? Thanks.
 
Dan9 wrote:
> It's worked for 3 years, until today. Now, I get:
>
> "We've made improvements to our website. To download the new version of the
> software and begin using Windows Update, please click Install Now."
>
> What appears to be a small ActiveX component tries to install and I get the
> message:
>
> "The website has encountered a problem and cannot display the page you are
> trying to view. The options provided below might help you solve the problem."
>
> Two other computers in my local workgroup -- an old Windows 2000 server and
> a co-worker's Windows XP -- got the same message from Windows Update ("We've
> made improvements to our website. To download the new version of the software
> and begin using Windows Update, please click Install Now") and the ActiveX
> component installed properly on the other other two computers, and they
> proceeded to Windows Update.
>
> But I'm stuck with the arcane message. Any ideas as to what's trying to
> install, and why it's failing? Thanks.
>
>
>
>

Try clearing your temp files and then try again.

Alias
 
I had a similar experience, and the same message. I was getting an error
0x80248011, which I googled. I found some info in a ms windowsupdate forum
to clear cache and if that didn't work, to stop the Automatic Update Servcie,
rename the windows Software distribution folder, and restart automatic update
service. That forces a rebuild of a corrupted date store, according to the
info I had. It worked, so I won't argue with it. If you are getting an
error code at the top right of that screen saying the site can't display,
note the code and google it. Good Luck. (MS offers free support for update
issues, but I screwed around for a week with somebody and got no where).

"Alias" wrote:

> Dan9 wrote:
> > It's worked for 3 years, until today. Now, I get:
> >
> > "We've made improvements to our website. To download the new version of the
> > software and begin using Windows Update, please click Install Now."
> >
> > What appears to be a small ActiveX component tries to install and I get the
> > message:
> >
> > "The website has encountered a problem and cannot display the page you are
> > trying to view. The options provided below might help you solve the problem."
> >
> > Two other computers in my local workgroup -- an old Windows 2000 server and
> > a co-worker's Windows XP -- got the same message from Windows Update ("We've
> > made improvements to our website. To download the new version of the software
> > and begin using Windows Update, please click Install Now") and the ActiveX
> > component installed properly on the other other two computers, and they
> > proceeded to Windows Update.
> >
> > But I'm stuck with the arcane message. Any ideas as to what's trying to
> > install, and why it's failing? Thanks.
> >
> >
> >
> >
>
> Try clearing your temp files and then try again.
>
> Alias
>
 
I have exactly the same problem! Any ideas?

"Dan9" wrote:

> It's worked for 3 years, until today. Now, I get:
>
> "We've made improvements to our website. To download the new version of the
> software and begin using Windows Update, please click Install Now."
>
> What appears to be a small ActiveX component tries to install and I get the
> message:
>
> "The website has encountered a problem and cannot display the page you are
> trying to view. The options provided below might help you solve the problem."
>
> Two other computers in my local workgroup -- an old Windows 2000 server and
> a co-worker's Windows XP -- got the same message from Windows Update ("We've
> made improvements to our website. To download the new version of the software
> and begin using Windows Update, please click Install Now") and the ActiveX
> component installed properly on the other other two computers, and they
> proceeded to Windows Update.
>
> But I'm stuck with the arcane message. Any ideas as to what's trying to
> install, and why it's failing? Thanks.
>
>
>
>
 
If you are getting Error 0x80248011, take a look at this:
http://www.updatexp.com/0x80248011.html

"JimBal" wrote:

> I had a similar experience, and the same message. I was getting an error
> 0x80248011, which I googled. I found some info in a ms windowsupdate forum
> to clear cache and if that didn't work, to stop the Automatic Update Servcie,
> rename the windows Software distribution folder, and restart automatic update
> service. That forces a rebuild of a corrupted date store, according to the
> info I had. It worked, so I won't argue with it. If you are getting an
> error code at the top right of that screen saying the site can't display,
> note the code and google it. Good Luck. (MS offers free support for update
> issues, but I screwed around for a week with somebody and got no where).
>
> "Alias" wrote:
>
> > Dan9 wrote:
> > > It's worked for 3 years, until today. Now, I get:
> > >
> > > "We've made improvements to our website. To download the new version of the
> > > software and begin using Windows Update, please click Install Now."
> > >
> > > What appears to be a small ActiveX component tries to install and I get the
> > > message:
> > >
> > > "The website has encountered a problem and cannot display the page you are
> > > trying to view. The options provided below might help you solve the problem."
> > >
> > > Two other computers in my local workgroup -- an old Windows 2000 server and
> > > a co-worker's Windows XP -- got the same message from Windows Update ("We've
> > > made improvements to our website. To download the new version of the software
> > > and begin using Windows Update, please click Install Now") and the ActiveX
> > > component installed properly on the other other two computers, and they
> > > proceeded to Windows Update.
> > >
> > > But I'm stuck with the arcane message. Any ideas as to what's trying to
> > > install, and why it's failing? Thanks.
> > >
> > >
> > >
> > >
> >
> > Try clearing your temp files and then try again.
> >
> > Alias
> >
 
No, that didn't work. Sorry I didn't see this light-gray error message the
first time I posted: Error number: 0x80070005.

I've discovered that's an "access denied" message. After doing research on
that error number, I'm still stumped. I tried running
%windir%/windowsupdate.log but I get the message: "The process cannot access
the file because it is being used by another process."

I also downloaded Microsoft Genuine Advantage Diagnostic Tool 1.7.0039.0,
which provides info, but I can't see anything in the results that would lead
me to the problem.

Any ideas?! I'm dead in the water with my updates.


"Alias" wrote:

> Dan9 wrote:
> > It's worked for 3 years, until today. Now, I get:
> >
> > "We've made improvements to our website. To download the new version of the
> > software and begin using Windows Update, please click Install Now."
> >
> > What appears to be a small ActiveX component tries to install and I get the
> > message:
> >
> > "The website has encountered a problem and cannot display the page you are
> > trying to view. The options provided below might help you solve the problem."
> >
> > Two other computers in my local workgroup -- an old Windows 2000 server and
> > a co-worker's Windows XP -- got the same message from Windows Update ("We've
> > made improvements to our website. To download the new version of the software
> > and begin using Windows Update, please click Install Now") and the ActiveX
> > component installed properly on the other other two computers, and they
> > proceeded to Windows Update.
> >
> > But I'm stuck with the arcane message. Any ideas as to what's trying to
> > install, and why it's failing? Thanks.
> >
> >
> >
> >
>
> Try clearing your temp files and then try again.
>
> Alias
>
 
Did you google that error message and go through the responses? THere might
be some info there. Also, MS offers free support on Windows Update problems,
but it does take some patience. They responded in one day to my request for
support but then it took 2 days to get a resply. None of their suggestions
worked but I finally stumbled on the solution that worked for me.

"Dan9" wrote:

> No, that didn't work. Sorry I didn't see this light-gray error message the
> first time I posted: Error number: 0x80070005.
>
> I've discovered that's an "access denied" message. After doing research on
> that error number, I'm still stumped. I tried running
> %windir%/windowsupdate.log but I get the message: "The process cannot access
> the file because it is being used by another process."
>
> I also downloaded Microsoft Genuine Advantage Diagnostic Tool 1.7.0039.0,
> which provides info, but I can't see anything in the results that would lead
> me to the problem.
>
> Any ideas?! I'm dead in the water with my updates.
>
>
> "Alias" wrote:
>
> > Dan9 wrote:
> > > It's worked for 3 years, until today. Now, I get:
> > >
> > > "We've made improvements to our website. To download the new version of the
> > > software and begin using Windows Update, please click Install Now."
> > >
> > > What appears to be a small ActiveX component tries to install and I get the
> > > message:
> > >
> > > "The website has encountered a problem and cannot display the page you are
> > > trying to view. The options provided below might help you solve the problem."
> > >
> > > Two other computers in my local workgroup -- an old Windows 2000 server and
> > > a co-worker's Windows XP -- got the same message from Windows Update ("We've
> > > made improvements to our website. To download the new version of the software
> > > and begin using Windows Update, please click Install Now") and the ActiveX
> > > component installed properly on the other other two computers, and they
> > > proceeded to Windows Update.
> > >
> > > But I'm stuck with the arcane message. Any ideas as to what's trying to
> > > install, and why it's failing? Thanks.
> > >
> > >
> > >
> > >
> >
> > Try clearing your temp files and then try again.
> >
> > Alias
> >
 
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