Stuck on blue screen at 0%, cannot force shut down

Microsoft Windows

Microsoft Windows

Active Members
Joined
Dec 10, 2024
Messages
18,240
My Dell XPS 13 is stuck on the blue screen at 0% progress. “Your device ran into a problem and needs to restart.We're just collecting some error info, and then we'll restart for you.0% complete”I have tried to shut down using ctrl-alt-delete and nothing has worked. There is not a manual power off button on my laptop so I am not sure how to force a shut down since it is stuck on this screen.

Continue reading...
 
You must log in or register to reply here.

Similar threads

Windows 11
Stuck on blue screen at 0%, cannot force shut down
Replies
0
Views
3
Windows 11
Windows 11
Microsoft Windows
Display not turning on after force shut down.
Replies
0
Views
1
Microsoft Windows
Microsoft Windows
E
my dell computer is stuck on the shutting down screen and it won't force shut down either using the button
Replies
0
Views
16
Elaine Q28
E
Microsoft Windows
After force shut down, laptop wont turn on
Replies
0
Views
9
Microsoft Windows
Microsoft Windows
Microsoft Windows
my computer is stuck with a black screen, it’s booting up but just a blue little mouse cursor.
Replies
0
Views
3
Microsoft Windows
Microsoft Windows
Back
Top