H
Hjparker18
Guest
Hello all!
I've had a series of issues on my laptop, some of which I was able to fix and others I was not. It is an HP Spectre x360. Model 15-df0013dx. Purchased certified refurbished 5 months ago, and I have had no problems until now. I don't know a ton about computers but I can usually troubleshoot most issues I have with the help of Google, but I am at a complete loss for what to do now. With all my schoolwork online, I'd ideally like to not have to take the computer somewhere to be fixed. These issues started four days ago, and I have slowly fixed some but I'm afraid I've made others worse.
The first issue was a repeated crash with the DRIVER_POWER_STATE_FAILURE blue screen. I eventually found and updated/reinstalled the driver that was causing this issue. In trying to determine what the problem was, I appear to have either caused or uncovered several more issues. The first was when I updated the Windows Feature Update 1909, after which I repeatedly get the SYSTEM_SERVICE_EXCEPTION blue screen when trying to open a file. I uninstalled back to the previous version of windows and do not have that problem anymore. However I am still having some processing(?)/audio/video problems that I'm not really sure what to do about. My computer lags a lot when working on more intense programs (such as Photoshop or Indesign), the mouse jumps around and moves jerkily, clicking when I haven't clicked and not clicking sometimes when I do click. I have no issues running Google Chrome by itself, or opening and editing files in Word or Excel, as long as only one tab/application is open at a time. Any more than that and I begin to have issues, when less than a week ago I could run Indesign, Excel, Acrobat, and Chrome at the same time with little to no issues. Audio is weirdly distorted (both through my speakers and through headphones) with a weird staticky crackling sound, and video/image lags/jumps/freezes a lot. I have tried several diagnostics, troubleshooters, and solutions I've seen in help forums, and nothing seems to solve these issues. I've run scans and safe mode and clean boots and everything that any internet forum has suggested, and everything either says that there are no issues, or that there are issues but the computer can't fix them.
Any advice on what to try next? I am wondering at this point if it is a physical issue caused by the overheating that was happening with the original blue screen error.
Continue reading...
I've had a series of issues on my laptop, some of which I was able to fix and others I was not. It is an HP Spectre x360. Model 15-df0013dx. Purchased certified refurbished 5 months ago, and I have had no problems until now. I don't know a ton about computers but I can usually troubleshoot most issues I have with the help of Google, but I am at a complete loss for what to do now. With all my schoolwork online, I'd ideally like to not have to take the computer somewhere to be fixed. These issues started four days ago, and I have slowly fixed some but I'm afraid I've made others worse.
The first issue was a repeated crash with the DRIVER_POWER_STATE_FAILURE blue screen. I eventually found and updated/reinstalled the driver that was causing this issue. In trying to determine what the problem was, I appear to have either caused or uncovered several more issues. The first was when I updated the Windows Feature Update 1909, after which I repeatedly get the SYSTEM_SERVICE_EXCEPTION blue screen when trying to open a file. I uninstalled back to the previous version of windows and do not have that problem anymore. However I am still having some processing(?)/audio/video problems that I'm not really sure what to do about. My computer lags a lot when working on more intense programs (such as Photoshop or Indesign), the mouse jumps around and moves jerkily, clicking when I haven't clicked and not clicking sometimes when I do click. I have no issues running Google Chrome by itself, or opening and editing files in Word or Excel, as long as only one tab/application is open at a time. Any more than that and I begin to have issues, when less than a week ago I could run Indesign, Excel, Acrobat, and Chrome at the same time with little to no issues. Audio is weirdly distorted (both through my speakers and through headphones) with a weird staticky crackling sound, and video/image lags/jumps/freezes a lot. I have tried several diagnostics, troubleshooters, and solutions I've seen in help forums, and nothing seems to solve these issues. I've run scans and safe mode and clean boots and everything that any internet forum has suggested, and everything either says that there are no issues, or that there are issues but the computer can't fix them.
Any advice on what to try next? I am wondering at this point if it is a physical issue caused by the overheating that was happening with the original blue screen error.
Continue reading...
