Sound problems after kb941644 and kb943485

  • Thread starter Thread starter Roger
  • Start date Start date
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Roger

Guest
I've installed the updates kb941644 and kb943485 and now have no sound on my
Windows XP Pro desktop. This used to work, worked a couple of days ago
before installing these updates. I've done a couple of reboots, including a
power cycle.

Any advice here? I tried a system restore to 1/15/2008, and my company's IT
software immediately re-installed the updates, so I think that I'm stuck with
them.

Thanks.

-Roger
 
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


Roger wrote:
> I've installed the updates kb941644 and kb943485 and now have no sound on
> my
> Windows XP Pro desktop. This used to work, worked a couple of days ago
> before installing these updates. I've done a couple of reboots, including
> a
> power cycle.
>
> Any advice here? I tried a system restore to 1/15/2008, and my company's
> IT
> software immediately re-installed the updates, so I think that I'm stuck
> with them.
>
> Thanks.
>
> -Roger
 
I've opened a support incident with MS, thanks.

-Roger

"PA Bear [MS MVP]" wrote:

> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/default.aspx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB123456).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
> Roger wrote:
> > I've installed the updates kb941644 and kb943485 and now have no sound on
> > my
> > Windows XP Pro desktop. This used to work, worked a couple of days ago
> > before installing these updates. I've done a couple of reboots, including
> > a
> > power cycle.
> >
> > Any advice here? I tried a system restore to 1/15/2008, and my company's
> > IT
> > software immediately re-installed the updates, so I think that I'm stuck
> > with them.
> >
> > Thanks.
> >
> > -Roger
>
>
 
YW. Please let us know how you make out by replying to this thread, Roger.

Roger wrote:
> I've opened a support incident with MS, thanks.
>
> -Roger
>
> "PA Bear [MS MVP]" wrote:
>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/default.aspx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB123456).
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>>
>> Roger wrote:
>>> I've installed the updates kb941644 and kb943485 and now have no sound
>>> on
>>> my
>>> Windows XP Pro desktop. This used to work, worked a couple of days ago
>>> before installing these updates. I've done a couple of reboots,
>>> including
>>> a
>>> power cycle.
>>>
>>> Any advice here? I tried a system restore to 1/15/2008, and my
>>> company's
>>> IT
>>> software immediately re-installed the updates, so I think that I'm stuck
>>> with them.
>>>
>>> Thanks.
>>>
>>> -Roger
 
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